Senior Customer Support Specialist

hace 1 semana

Marbella, Málaga, España Ravenpack A tiempo completo
About Us

Raven Pack is a leading provider of alternative data analytics solutions for the financial services industry.

Our cutting-edge technology enables financial professionals to analyze large amounts of unstructured content with speed and accuracy.

Job Description

We are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella, Spain.

As a Senior Customer Support Specialist, you will work closely with our Sales and Customer Support teams to support a global client base consisting of top-tier banks and hedge funds.

Your primary responsibilities will include:

  • Developing a thorough understanding of our API products and service offerings to support both new trials and existing clients.
  • Writing Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the Raven Pack API.
  • Creating scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
  • Providing technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
  • Resolving technical issues in a timely manner using available resources within the company.
Requirements

To be successful in this role, you will need:

  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
  • Experience with Python-specific tooling and concepts like Pydantic and Poetry.
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude.
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
  • Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.
What's in it for you

We offer a competitive salary, a free company shuttle bus, and a dynamic work environment that encourages innovation and continuous learning.

We are an equal-opportunity employer and value diversity at our company.

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