Customer Service Specialist

hace 1 mes


Marbella, Málaga, España Gaming Innovation Group A tiempo completo

Customer Service Excellence at Gaming Innovation Group

We are seeking a highly skilled Customer Service Specialist to join our CS and KYC team at Gaming Innovation Group. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining quality control for Customer Due Diligence documentation.

Key Responsibilities:

  • Put the customer first, ensuring customer satisfaction with quick help, knowledge, and soft skills.
  • Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.).
  • Manage daily tasks and priorities, including dealing with live chats and emails, monitoring progress, and ensuring KPIs and SLAs are met.
  • Work in a fast-paced B2B focused environment, with opportunities to upskill in the KYC and Payments area, alongside our customer service tasks.

Requirements:

  • Collaborating to solidify our team spirit and communicate clearly with stakeholders across the business, pushing each other forward in challenges.
  • Keeping yourself motivated with a purpose and a hunger to learn and develop.
  • Communicating both written and verbally in Swedish/Norwegian and English.
  • Problem solving.
  • Having an eye for details.
  • Being flexible – as you will be required to work 3 different shifts (morning, evening, and night).
  • Working independently.

Benefits:

  • Great career development opportunities.
  • Hybrid working model.
  • International Health Insurance.
  • Health and Wellbeing Package.
  • Birthday Day Off.
  • Me Time - 1 day off per year.
  • Free lunches in the office.

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