Customer Service Specialist
hace 1 mes
Customer Service Excellence at Gaming Innovation Group
We are seeking a highly skilled Customer Service Specialist to join our CS and KYC team at Gaming Innovation Group. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining quality control for Customer Due Diligence documentation.
Key Responsibilities:
- Put the customer first, ensuring customer satisfaction with quick help, knowledge, and soft skills.
- Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.).
- Manage daily tasks and priorities, including dealing with live chats and emails, monitoring progress, and ensuring KPIs and SLAs are met.
- Work in a fast-paced B2B focused environment, with opportunities to upskill in the KYC and Payments area, alongside our customer service tasks.
Requirements:
- Collaborating to solidify our team spirit and communicate clearly with stakeholders across the business, pushing each other forward in challenges.
- Keeping yourself motivated with a purpose and a hunger to learn and develop.
- Communicating both written and verbally in Swedish/Norwegian and English.
- Problem solving.
- Having an eye for details.
- Being flexible – as you will be required to work 3 different shifts (morning, evening, and night).
- Working independently.
Benefits:
- Great career development opportunities.
- Hybrid working model.
- International Health Insurance.
- Health and Wellbeing Package.
- Birthday Day Off.
- Me Time - 1 day off per year.
- Free lunches in the office.
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