Customer Support Ambassador
hace 3 días
About Us at RavenPack: As a leading big data analytics provider for financial services, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Our expertise spans 20 years, with a strong presence in the finance industry.
Join Our Customer Success Team: We are seeking an entry-level customer support specialist to join our team in Marbella and support our growing base of individual customers and small businesses. This role is perfect for those passionate about customer service, eager to learn, and ready to start their career in a dynamic environment.
Responsibilities:
- Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
- Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
- Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
- Technical Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
Requirements:
- Exceptional communication and customer service skills.
- Strong ability to investigate and resolve customer issues creatively.
- Basic knowledge of technical tools and a keen willingness to learn.
- Collaborative spirit with a proactive attitude.
What's In It For You: International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London
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