Technical Support Professional

hace 2 días

Marbella, Málaga, España Ravenpack A tiempo completo

About Raven Pack
Raven Pack is a leading Alternative Data analytics provider that empowers financial professionals with speed and accuracy in analyzing large amounts of unstructured content. Financial institutions rely on Raven Pack to enhance returns, reduce risk, and increase efficiency by incorporating public information into their models or workflows.

Job Summary
We are seeking a highly skilled Senior Technical Customer Support Specialist to join our Customer Success team in Marbella. As a member of our team, you will collaborate with the Sales and Customer Support teams to support a global client base consisting of top banks and hedge funds.

Key Responsibilities
- Develop a thorough understanding of our API products and service offerings to support both new trials and existing clients.
- Write Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the Raven Pack API.
- Create scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
- Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
- Resolve technical issues in a timely manner using available resources within the company.

Requirements
- Demonstrated expertise in writing Python code to efficiently develop solutions to complex problems.
- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
- Experience with Python-specific tooling and concepts like Pydantic & Poetry.
- Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude.
- Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
- Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.

What's in it for you
- International Culture: With headquarters in Marbella, Spain, and presence in New York and London, Raven Pack takes pride in being a truly diverse global organization.
- Competitive Salary: In Raven Pack, we believe that your time and experience need to be fairly rewarded.
- Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
- Continuous learning: We provide the support needed to grow within the team.
- Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
- We are an equal-opportunity employer and value diversity at our company.

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