Financial Services Support Associate
hace 3 días
About Us
We're at the forefront of developing innovative AI solutions for the finance industry. With 20 years of experience as a leading big data analytics provider, we empower clients to enhance returns and efficiency by integrating public information into their models and workflows. Building on this expertise, we're launching a new suite of Gen AI services designed specifically for financial professionals.
Our mission is to transform financial decision-making through cutting-edge AI and data sets. We're committed to making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions.
Job Overview
We're seeking an entry-level Financial Services Support Associate to join our Customer Success team in Marbella. This role focuses on supporting individual customers and small businesses. If you're passionate about customer service and eager to learn, this is the perfect opportunity for you.
Responsibilities
As a Financial Services Support Associate, your key responsibilities will include:
Assisting customers with their inquiries and issues, ensuring a seamless experience.
Conducting engaging onboarding sessions to help new customers kick-start their journey with our products.
Developing an in-depth understanding of our products and services, becoming the go-to resource for our customers.
Providing basic technical support and troubleshooting, turning challenges into solutions.
Documenting and tracking customer interactions and solutions meticulously.
Requirements
To succeed in this role, you'll need:
Exceptional communication and customer service skills.
A strong ability to investigate and resolve customer issues creatively.
Basic knowledge of technical tools and a keen willingness to learn.
A collaborative spirit with a proactive attitude.
An associate degree or equivalent is required.
Desirable
Previous experience in customer service.
An interest in technology or data analytics.
What's In It For You
International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.
Competitive Salary: We offer a fair and competitive salary for your time and effort - £35,000 - £45,000 per year.
Free company shuttle bus from Malaga, Fuengirola, la Riviera, and Estepona.
Growth Opportunities: Continuous learning and development support to help you grow within the team.
Innovation: We encourage innovative thinking and value your input and ideas.
Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.
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