Customer Support Specialist Marbella

hace 4 semanas


Marbella, Málaga, España Ravenpack A tiempo completo

About Us
RavenPack is a leading provider of big data analytics solutions for the finance industry. With over 20 years of experience, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Our new suite of GenAI and SaaS services is designed specifically for financial professionals, enabling smarter, faster, and more informed decisions.

Job Overview
We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you.

Responsibilities
• Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
• Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
• Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
• Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
• Provide basic technical support and troubleshooting, turning challenges into solutions.
• Document and track customer interactions and solutions meticulously.

Requirements
• Exceptional communication and customer service skills.
• Strong ability to investigate and resolve customer issues creatively.
• Basic knowledge of technical tools and a keen willingness to learn.
• Collaborative spirit with a proactive attitude.
• Associate degree or equivalent is required.

What's In It For You
International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.



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