Customer Service Liaison

hace 5 días


Marbella, Málaga, España Ravenpack A tiempo completo

About RavenPack
RavenPack is at the forefront of developing innovative big data analytics solutions for the finance industry. With over 20 years of experience, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.

Our Journey
We are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals. Our goal is to transform financial decision-making through cutting-edge AI and innovative data sets.

A Career Opportunity
This is a unique chance to work on breakthrough technology used by leading financial institutions. As an entry-level Customer Support Specialist, you will be part of our Customer Success team in Marbella, supporting our growing base of individual customers and small businesses.

Your Responsibilities
You will be responsible for:

  • Assisting Customers: Providing seamless support to new and existing customers with their inquiries and issues.
  • Onboarding New Customers: Conducting engaging onboarding sessions to help new customers kick-start their journey with our products.
  • Product Expertise: Developing an in-depth understanding of our products and services, becoming the go-to resource for our customers.
  • Tech Support: Providing basic technical support and troubleshooting, turning challenges into solutions.

Your Qualifications
To succeed in this role, you will need:

  • Exceptional Communication Skills: Strong ability to communicate effectively with customers and colleagues.
  • Problem-Solving Ability: Strong ability to investigate and resolve customer issues creatively.
  • Bachelor's Degree: An associate degree or equivalent is required.

Salary: €35,000 - €45,000 per annum
Benefits include a competitive salary, opportunities for professional growth and development, and a dynamic work environment.



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