Luxury Guest Service Director

hace 6 días


Marbella, Málaga, España Kimpton A tiempo completo
Delivering Exceptional Guest Experiences

At Kimpton LOS MONTEROS MARBELLA, we're seeking a highly skilled Guest Experience Manager to lead our team in delivering truly personalized service to our guests. As a key member of our hospitality team, you'll be responsible for creating unforgettable experiences that leave a lasting impression on our valued guests.

About the Role

We're looking for a seasoned professional with excellent communication skills and a passion for delivering exceptional guest service. In this role, you'll serve as the main point of contact for VIP guests, ensuring their needs are met and exceeded at all times. You'll also be responsible for:

  • Serving as the primary liaison between guests and hotel departments
  • Providing regular feedback and resolving any guest complaints or concerns promptly
  • Maintaining close contact with guests to ensure their stay is nothing short of exceptional
What We Offer

We believe in rewarding our employees for their hard work and dedication. As a Guest Experience Manager at Kimpton, you can expect:

  • A competitive salary of €60,000 per year
  • A comprehensive benefits package, including full uniform and impressive room discounts
  • Ongoing training and development opportunities to help you succeed in your role
Requirements

To be successful in this role, you'll need:

  • Excellent verbal and written communication skills
  • Managerial experience working in a customer service function
  • The ability to work under pressure and adapt to changing situations

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