Customer Experience Enhancement Expert
hace 1 día
Cobee is a pioneering company that revolutionizes the way employees receive compensation at work. Our mission is to become the go-to solution for employees, while also improving their overall well-being and engagement with their companies.
We started with a single benefit and have since expanded to offer a diverse range of benefits in three countries, with a team of over 140 talented individuals worldwide. We've secured more than €55 million in venture capital funding, backed by world-class investors, including a recent €40 million Series B investment.
Our growth journey has been marked by significant milestones, including our acquisition by Pluxee. As we continue to expand globally, we remain committed to our core values: Humble Excellence, Team Innovation, and Lean Ownership.
The RoleWe're seeking a highly skilled Customer Experience Enhancement Expert to join our team. As the first point of contact for our customers, you'll play a crucial role in enhancing their satisfaction and loyalty. You'll collaborate with various departments to drive improvements across the customer journey and maintain a customer-centric focus throughout our business operations.
Main Challenges:
- Act as the primary point of contact for customers, ensuring an exceptional experience across different channels.
- Ensure excellent service standards and communicate with customers in a seamless manner.
- Determine the cause of problems, gathering necessary information from customers to reproduce issues.
- Explain the best solutions or provide temporary workarounds, working closely with Product and Customer Success teams to resolve incidents.
- Investigate the root cause of problems when something isn't working properly.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Propose new ways to improve our service, product, strategies, and processes.
- Act as the primary point of contact for customers, ensuring an exceptional experience across different channels.
- Work collaboratively with various departments to drive improvements across the customer journey.
- Maintain a customer-centric focus throughout our business operations.
- Excellent communication and interpersonal skills.
- Ability to determine the cause of problems and explain solutions effectively.
- Strong collaboration and teamwork skills.
- Positive, empathetic, and professional attitude towards customers.
- Ability to propose new ideas for process improvement.
As a Customer Experience Enhancement Expert at Cobee, you can expect:
- A competitive salary of approximately €50,000 - €60,000 per year, depending on location and experience.
- A dynamic and innovative work environment.
- Ongoing training and development opportunities.
- A collaborative and supportive team culture.
- A chance to make a meaningful impact on employee satisfaction and loyalty.
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