Customer Experience and Operations Expert
hace 6 días
Why Choose Us
We offer a unique blend of remote flexibility, trust in our team members, and goal-oriented work environment. Our paid internship provides a competitive salary of 7,000 euros gross per month for a duration of six months. Starting date is January 2025, with a full-time schedule from 09:00 to 18:00, Monday to Friday.
Meet Our Team
You'll be working with talented, committed, and supportive teammates from over 16 nationalities. We foster an open and collaborative culture where everyone feels valued and empowered to achieve their best work.
Your Mission
We're seeking a highly proactive and responsible individual to join our Operations team as a Customer Experience Intern. This role will assist and support our CX agents in optimizing every touchpoint within the customer journey. You'll learn about the Prop Tech industry, work with various IT tools and ticketing systems, and gain relevant experience in a fast-paced and dynamic environment.
Key Responsibilities
- Provide assistance to the Customer Experience team by contacting tenants via email and phone calls, reviewing booking statuses, and invoicing internally and externally.
- Support the Customer Experience team in success analysis by gathering insights on customer journeys to help resolve issues and improve user retention.
- Train on handling client experience and dispute management skills.
- Learn how to use CRM and ticketing systems to enhance our customer experience workflow.
- Leverage knowledge of the Prop Tech industry across our core markets and internationally.
Your Profile
To succeed in this role, you'll need:
- A high level of English proficiency (native or near-native). Additional languages such as German, French, or Italian are a plus.
- Clear communication skills and a proactive approach.
- An interest in technology, property, and travel industries.
- Organizational skills and ability to multitask.
- Agility, desire to learn, and a start-up mentality.
- Ability to sign an internship agreement with your educational institution.
About Us
Spotahome is an international online marketplace that offers verified rental accommodation across 100 European cities in 27 countries. We revolutionized the traditional real estate space by digitalizing rentals. At Spotahome, we make renting easy by allowing people to book completely online from anywhere in the world, ensuring the property is real and accurate. We're the only ones sending 'Homecheckers' to create videos, floorplans, and photos for nearly 100,000 properties across Europe.
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