Customer Experience Expert

hace 4 días


Madrid, Madrid, España Cobee A tiempo completo
About the Role

As a Customer Experience Specialist, you will play a pivotal role in enhancing the overall satisfaction and loyalty of our customers.

You will work collaboratively with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.

Main Challenges:
  • Act as the first point of contact for our customers and ensure an excellent customer experience across different channels.
  • Ensure excellent service standards for our customers and communicate with them in a frictionless manner.
  • Determine the cause of the problem, asking the customer for the needed information to reproduce it.
  • Explain the best solution to solve the problem or provide a temporary workaround.
  • Work closely with other teams like Product and Customer Success to provide assistance and resolve incidents raised by our clients.
  • Investigate the root cause of a problem when something is not working properly.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Propose new ways to improve our service, product, strategies, and processes.

We estimate that this role comes with a competitive salary of $85,000 - $110,000 per year, depending on location and experience.



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