Customer Experience Expert
hace 4 días
As a Customer Experience Specialist, you will play a pivotal role in enhancing the overall satisfaction and loyalty of our customers.
You will work collaboratively with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.
Main Challenges:- Act as the first point of contact for our customers and ensure an excellent customer experience across different channels.
- Ensure excellent service standards for our customers and communicate with them in a frictionless manner.
- Determine the cause of the problem, asking the customer for the needed information to reproduce it.
- Explain the best solution to solve the problem or provide a temporary workaround.
- Work closely with other teams like Product and Customer Success to provide assistance and resolve incidents raised by our clients.
- Investigate the root cause of a problem when something is not working properly.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Propose new ways to improve our service, product, strategies, and processes.
We estimate that this role comes with a competitive salary of $85,000 - $110,000 per year, depending on location and experience.
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