Cx Specialist Customer Experience Conversion Expert

hace 2 semanas


Madrid, Madrid, España Cobee A tiempo completo

About Us & Our CultureWe strive to revolutionize the way employees perceive compensation, and that's why Cobee was born. Since our inception in 2018, our vision has remained unwavering: to become the most desirable solution for employees to get compensated at work. As we continue to fight for that vision, we believe that we can improve the overall well-being of employees while making them feel more engaged with their companies. We started with a single benefit and today offer a diverse range of benefits in three countries, with a team of over 140 talented people across the globe. We have secured more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey as we continue to expand and scale globally.

**Our Culture**

  • Humble Excellence: We are a team committed to delivering top-notch results while approaching our endeavors with low ego and open-mindedness.
  • Team Innovation: We are trailblazers, disrupting the status quo and creating something new, fostering teamwork and diversity to fuel our ideas.
  • Lean Ownership: We own our actions and outcomes, proactively seeking ways to improve the company for the long haul.

**The Role**

We're looking for a skilled Cx Specialist Customer Experience Conversion Expert to enhance the overall satisfaction and loyalty of our customers. You will work collaboratively with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.

**Key Responsibilities**

  • Act as the first point of contact for our customers and ensure an excellent customer experience across different channels.
  • Ensure excellent service standards for our customers and communicate with them in a frictionless manner.
  • Determine the cause of the problem, asking the customer for necessary information to reproduce it.
  • Explain the best solution to solve the problem or temporary workaround.
  • Work closely with other teams like Product and Customer Success to provide assistance and resolve incidents raised by our clients.
  • Investigate the root cause of a problem when something is not working properly.

**Requirements**

  • You have 2+ years of experience successfully being a Customer Support Agent or similar CS role, B2B preferred.
  • You possess an advanced level of Spanish, English, and Portuguese.
  • You are a proactive problem solver, always there when problems arise to fight them.
  • You've got experience using remote support tools (Zendesk, HubSpot, etc.).
  • You are a ninja of prioritization, an autonomous professional who knows how to prioritize your workload and keep yourself focused.
  • You always pay attention to detail.

**Why Join Us?**

We value excellence, sustainable growth, and non-hierarchical innovation. You will receive paid flexible benefits (meals, transportation, nurseries) with paid health insurance and a specific budget to spend on training annually. We welcome diverse backgrounds, perspectives, and skills.

Estimated Salary: €45,000 - €60,000 per year, depending on location and experience.



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