Global Customer Operations Expert
hace 2 semanas
Promote Project seeks an experienced Salesforce Solutions Engineer to drive business growth through innovative solutions. Our company accelerates the energy transition by facilitating frictionless renewable energy transactions, delivering cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy.
About the RoleThis role will own and improve key systems, primarily Salesforce, to provide support to global customer-facing teams. The successful candidate will also assist the global Customer Engagement team in improving data quality within the CRM, recommending process or system improvements to help Promote Project scale its business, training users on system changes, and documenting processes / changes. The ideal candidate will impact the team by improving customer-facing teams' experience with Salesforce/related tools, customer experience, and business insight/efficiency for all teams, ultimately increasing revenue and team effectiveness.
Main Responsibilities- Develop and maintain our Salesforce instance and roadmap
- Provide day-to-day support with Salesforce and related systems
- Ensure optimal performance, functionality, and user experience in Salesforce
- Support marketing technology suite, including Account Engagement (Pardot)
- Support integrations with Sales and Customer Success technology suite, including Sales Engagement (Outreach.io), Quote to Cash (Nue.io)
- Monitor and improve user adoption
- New user setup and ongoing user training / troubleshooting
- Produce and maintain technical documentation
- Hard Skills
- 4+ years of relevant experience in Salesforce Administration, Revenue Operations, Sales Operations, Marketing Operations, Business Operations, or a similar role
- Extensive experience with Salesforce Lightning and managing sales & marketing tools and integrations
- Salesforce certification required (e.g. Salesforce Administrator, Advanced Administrator, Platform App Builder)
- Experience creating / managing fields and custom objects
- Experience managing profiles, permission sets, role hierarchies, and security settings
- Understanding of how to create and maintain Flows, Process Builder, Workflow Rules, and Validation Rules
- Experience with documenting and auditing the Salesforce implementation, relevant integrations, and technology stack
- Nice to have: experience with other technology systems used (e.g. Outreach.io, Nue.io, Docusign, Zoominfo, Tableau)
- Soft Skills
- Excellent problem-solving skills, strategic mindset, and bias towards action
- Strong written and verbal communication skills
- Experience managing and communicating clearly with multiple cross-functional stakeholders to understand needs and use cases
- Demonstrated track record of driving work to completion with competing priorities
- Learner's mindset - eager to stay up to date with new technologies, best practices, and evolving needs of the business
- Experience working in global organizations, balancing live and async communication across time-zones
- Experience with renewable energy not required
€40,000 - €82,500 per year (dependent on experience)
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