Customer Experience Operations and Data Insights Project Manager
hace 7 días
About Axionova Engineering Ltd.
A leader in delivering innovative engineering solutions, we are committed to making a tangible impact through cutting-edge technology and customer-centric approach. As a key player in the industry, we value diversity and equal opportunities for all qualified applicants. We strive to create industry-leading solutions that enhance our community's well-being. Our comprehensive benefits package includes health insurance, paid vacation, and paid travel.
Job Description: Customer Experience Operations Associate Project Manager
In this role, you will collaborate with talented professionals to collect, analyze, and visualize customer data. Your mission is to drive meaningful change by optimizing systems, gathering feedback, and developing actionable insights into the customer experience. Key responsibilities include managing CX and EX feedback, designing surveys, presenting updates to business leaders, and driving CI projects that transform the end-to-end experience for our clients.
Key Skills and Expertise:
To excel in this position, you should have at least two years of experience in project management, QA, or leadership roles related to customer experience. A bachelor's degree in business, marketing, or a related field is preferred. Essential skills include strong prioritization and time management, analytical skills, self-motivation, adaptability, resilience, and problem-solving abilities. Familiarity with Lean Six Sigma and Agile methodologies is a plus. You should be proficient in data visualization and reporting tools such as Tableau and Power BI.
Benefits and Eligibility Requirements:
We offer a competitive salary range $85,000 - $115,000 per annum, depending on qualifications and location. Health insurance, paid vacation, and paid travel are included in our comprehensive benefits package. To be eligible, you must be legally authorized to work in the United States without sponsorship for an employment visa.
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