![Axionova Engineering Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Operations Associate Project Manager
hace 2 semanas
We're a company committed to creating industry-leading engineering solutions that enhance the communities we serve. At Axionova, recruiting the right talent is essential to achieving our goals.
We offer equal consideration to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job DescriptionAs a Customer Experience Operations Associate Project Manager at Axionova, you'll work at the intersection of customer service, data analysis, and operational efficiency.
Our team delivers innovative engineering solutions designed to make a tangible impact. You'll collaborate with some of the brightest and most innovative people in the industry to create solutions that combine cutting-edge technology with a deep understanding of our customers' needs.
The Impact You'll Make in This Role- Manage and optimize systems to collect and analyze Customer Experience (CX) and Employee Experience (EX) feedback.
- Gather feedback from clients, stakeholders, and employees regarding their experiences with Axionova's Advantage Center and engineering services.
- Organize, analyze, and visualize customer data to derive actionable insights into the customer experience.
- Support cross-functional and single-function projects related to CX and EX, collaborating to create solutions that enhance client satisfaction.
- Design, implement, and oversee surveys to gather formal and informal feedback.
- Prepare and present CX and EX updates to business leaders and key stakeholders.
- Support Continuous Improvement (CI) projects that positively transform the end-to-end experience for our clients.
- Develop journey maps and other analytical visuals that convey the customer perspective effectively.
- Collect and analyze market data for benchmarking purposes.
To succeed in this role, you'll need:
- A high school diploma or equivalent.
- At least two years of experience in project management, QA, or leadership roles related to customer experience, ideally within an Advantage Center or similar environment.
Additional qualifications include:
- A bachelor's degree in business, marketing, or a related field.
- Strong prioritization and time management skills, with experience managing multiple tasks effectively.
- Proven ability to achieve results and find solutions in complex situations.
- Analytical skills with a strong ability to interpret and visualize data for actionable insights.
- Self-motivation and discipline to operate with minimal supervision.
- Adaptability to evolving team needs and changing priorities.
- Resilience and problem-solving skills in challenging environments.
- Experience with data visualization and reporting tools such as Tableau and Power BI.
- Familiarity with Lean Six Sigma (LSS) and Agile methodologies, including tools like JIRA.
This role is a remote position located in the United States. We offer competitive pay and benefits, including health insurance, paid vacation, and paid travel opportunities.
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