Senior Operations Manager

hace 1 día


Madrid, Madrid, España Cigna A tiempo completo

**Job Overview**

Cigna is seeking an experienced Senior Operations Manager to lead our Customer Service team in Madrid. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering best-in-class service experiences for our customers.

Key Responsibilities:

  • Manage operational KPIs across different customers and communication channels, analyzing performance data to identify opportunities for improvement.
  • Ensure high-quality service delivery through regular quality audits and NPS surveys.
  • Foster a high-performance culture by recognizing and developing staff, reducing attrition, and improving employee engagement.
  • Take ownership of high-level escalations, resolving issues while communicating with stakeholders.
  • Partner across departments to drive win-win situations, focusing on cost reduction and OPEX optimization.

Requirements:

  • Minimum three years' experience in people management, preferably in the insurance sector.
  • Proven track record of delivering operational KPIs, resource planning, and project execution.
  • Experience leading projects aimed at reducing OPEX or increasing quality of service.

About the Role: This is a hybrid position with a minimum of one day per week from our office in Madrid. The successful candidate should have availability for limited traveling. Salary: €60,000 - €80,000 per annum, depending on experience. Benefits include a competitive compensation package, opportunities for career growth, and a dynamic work environment.



  • Madrid, Madrid, España Bcd Travel A tiempo completo

    Job Title:Senior Travel Operations ManagerAbout the Role:We are seeking a highly experienced Senior Travel Operations Manager to lead our team of travel consultants in Poland, France, Germany, or Spain. As a key member of our operations team, you will be responsible for managing day-to-day activities, ensuring excellent customer satisfaction, and driving...


  • Madrid, Madrid, España Steris A tiempo completo

    About the RoleAt Steris, we are committed to helping our customers create a healthier and safer world by providing innovative healthcare and life science solutions.This exciting opportunity is for a Senior Operations Manager to lead the Digital Workflow Solutions business in EMEA. The successful candidate will be responsible for driving aggressive growth,...


  • Madrid, Madrid, España MICHAEL KORS A tiempo completo

    About the Role:We are seeking an experienced Senior Retail Operations Manager to join our team at Michael Kors. This is a key leadership role that requires a strong retail background, excellent communication skills, and the ability to drive business results.


  • Madrid, Madrid, España Transdev A tiempo completo

    Company OverviewTransdev, a leading international transportation company, is seeking a highly skilled Senior Transport Operations Manager to join its team in Madrid, Spain. As part of our growing organization, you will have the opportunity to contribute to the success of our business development department.


  • Madrid, Madrid, España Sulzer Ltd A tiempo completo

    Company OverviewSulzer Ltd, a leading engineering company with a proud heritage of innovation, is seeking a highly skilled Senior Finance Operations Manager to join its global team. With a focus on growth and development, the company enables a prosperous and more sustainable society through innovative solutions.


  • Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Company Overview: Serco is a leading provider of space services with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 space or government agencies around the globe, including the ESA and NASA. The company's expertise spans mission operations, data processing, and archiving.Job Summary: We are seeking an...


  • Madrid, Madrid, España Syneos Health, Inc. A tiempo completo

    Job Overview: Syneos Health, Inc. is seeking a highly skilled Senior Operations Manager to lead our biopharmaceutical solutions team in Spain. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless project execution.


  • Madrid, Madrid, España Woodston Personnel Ltd. A tiempo completo

    Woodston Personnel Ltd. is currently seeking a highly skilled and experienced Senior Clinical Operations Manager to join our team in Saudi Arabia. Salary: $120,000 - $150,000 per annumWe are looking for a seasoned professional who can lead, coordinate, and manage the operations and activities of the assigned Nursing departments. The ideal candidate will have...


  • Madrid, Madrid, España Snaphunt A tiempo completo

    Company OverviewAt Snaphunt, we offer a dynamic and collaborative work environment where you can grow your career. We are looking for a Senior Data Center Operations Manager to join our team.


  • Madrid, Madrid, España Photocentric A tiempo completo

    Job SummaryWe are seeking an experienced Senior Operations Manager to join our team in Riga, Latvia. The ideal candidate will have a proven track record of driving process performance and managing teams to achieve exceptional results.

  • Senior Operations Manager

    hace 4 semanas


    Madrid, Madrid, España Aon Careers A tiempo completo

    **Role Summary**We are seeking a highly skilled Senior Operations Manager to join our team at Aon Careers. As a key member of our Operations Leadership Team, you will play a critical role in driving business growth, improving efficiency, and promoting innovation.**Key Responsibilities**Develop and implement the subregional operations strategy, working...


  • Madrid, Madrid, España Sagan A tiempo completo

    Job Title: Senior Financial Operations ManagerCompany OverviewSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Position...


  • Madrid, Madrid, España AccorHotel A tiempo completo

    About the RoleAccorHotel is seeking a Senior Food Operations Manager to join their dynamic team in a new hotel opening in a growing location.Job OverviewThis role offers an exciting opportunity for an experienced culinary professional to take the next step in their career with a global hospitality leader. As a Senior Food Operations Manager, you will be...

  • Senior Operations Manager

    hace 3 semanas


    Madrid, Madrid, España Leap29 A tiempo completo

    Job DescriptionWe are seeking an experienced Senior Operations Manager to join our team at Leap29. As a key member of our operations team, you will be responsible for managing our solar energy assets to ensure they meet and exceed performance targets.Key Responsibilities:Operational Oversight: Manage daily operations to optimize efficiency and safety across...


  • Madrid, Madrid, España Fadata Group A tiempo completo

    Company OverviewFadata Group is a dynamic and fast-paced organization that thrives on innovation and adaptability. With a bold vision to become the global standard for core software solutions in the insurance industry, we're looking for a seasoned professional to join our team as a Senior Technology Operations Manager.SalaryThe estimated salary for this role...


  • Madrid, Madrid, España Kapres Technology, S.L. A tiempo completo

    Kapres Technology, S.L. is looking for an experienced Senior Security Operations Manager to lead the SOC migration activity.ResponsibilitiesEstablish a comprehensive migration strategy aligned with various teams involvedPlan and organize migrations to ensure seamless executionDrive the execution of migrations, ensuring timely completionThe ideal candidate...


  • Madrid, Madrid, España Equinix, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Manager of Commissioning and Operations to join our team at Equinix, Inc. This is a unique opportunity to work with a leading digital infrastructure company that operates over 260 data centers across the globe.


  • Madrid, Madrid, España Crystora Dynamics Limited A tiempo completo

    **Company Overview**Crystora Dynamics Limited is a leading provider of civil and structural engineering services, architectural services, surveying, and forensic analysis.We are seeking an experienced **Director of Operations** to join our team. The ideal candidate will have a strong background in operations management and leadership, with experience in...


  • Madrid, Madrid, España Spain A tiempo completo

    Award-winning restaurant group Azumi brings modern dining experiences to iconic destinations worldwide. With 24 Zuma & 11 ROKA venues globally, our portfolio continues to grow.About UsWe are an internationally celebrated collection of restaurants offering a distinctive and memorable experience. Our values 'Honour the Mastery', 'Do unto Others' and 'Embrace...


  • Madrid, Madrid, España Ejad A tiempo completo

    About Ejad, a leading international oil and gas service companyWe specialize in innovation and provide solutions for digital transformation and decarbonization to reduce environmental impacts.With career advancement opportunities and a strong emphasis on employee growth, working with us is highly valued.This pioneering company has made significant...