Strategic Program Manager for Customer Experience

hace 1 día


Madrid, Madrid, España Qlik A tiempo completo

Company Overview

At Qlik, a Gartner Magic Quadrant Leader for 14 years in a row, we transform complex data landscapes into actionable insights, driving strategic business outcomes. Our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

About the Role

You will be responsible for coordinating and overseeing different projects and programs running in our Customer Experience & Insights Organization. The focus is on providing a delightful customer experience, requiring high cross-collaboration with other team members from Marketing, Product, Customer Success, etc.

Key Responsibilities

  • Setting up the team for success by working closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.
  • Planning, defining milestones, and ensuring resource availability to execute against timelines.
  • Maintaining a constant communication line to Leadership on how the overall Journey projects are moving forward.
  • Risk management and an agile approach towards a constantly changing environment.

What makes this role interesting?

Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives. Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization. Controlling the overall performance of the Organization and informing the management team of adjustments, providing guidance to meet the required outcomes. Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKRs & KPIs.

Impact you'll make:
  • Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
  • Plan, execute, and follow-up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
  • Ensure and coordinate resource alignment and availability to secure a successful project delivery.
  • Responsible for keeping all involved parties informed and updated, to act agile towards new priorities and ensure detailed documentation of all steps during a workstream.

We're looking for a teammate with:

5+ years in program/project management or similar fields

Estimated Salary: $85,000 - $110,000 per year

This role offers a competitive salary range based on location, experience, and qualifications. Please note that this is an estimate and may vary based on individual circumstances.

Why Qlik?

As a leading provider of data analytics solutions, Qlik offers a dynamic and challenging work environment that fosters growth, innovation, and collaboration. We are committed to helping our customers achieve their goals through actionable insights and strategic decision-making.

  • Madrid, Madrid, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a talented Program/Project Manager Intern to join our team at Engineering UK. As a member of our Retail organization, you will play a critical role in driving business growth and delivering strategic programs.Key ResponsibilitiesYou will work closely with Vendor Managers to develop and implement strategies that maximize business...


  • Madrid, Madrid, España Amazon A tiempo completo

    Amazon is seeking a skilled Senior Technical Program Manager to join its Community Feedback team. This role offers an exciting opportunity to lead the planning and delivery of initiatives that drive customer satisfaction across Amazon's global platforms. Key responsibilities include coordinating with engineering, product management, and data science teams to...

  • Customer Experience Lead

    hace 4 semanas


    Madrid, Madrid, España Personio A tiempo completo

    Role OverviewThe Customer Experience Program Manager is a key member of our Customer Experience Strategy & Operations (CXSO) team, responsible for developing, organizing, and coordinating interconnected projects within our organization to improve the customer experience. This role involves owning a program of work, crafting a situation analysis, developing...


  • Madrid, Madrid, España Omega Crm Consulting A tiempo completo

    At Omega CRM Consulting, we're looking for a seasoned Customer Experience Manager to drive business growth and customer satisfaction. As a key member of our team, you'll be responsible for developing and executing strategic sales plans that expand our customer base. Your expertise in collaborating with Sales Directors and Industry Product Leads will enable...


  • Madrid, Madrid, España Personio A tiempo completo

    The Role:This position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate inter-connected projects within our organization, with an overall goal of improving the...

  • Cloud Adoption Manager

    hace 3 semanas


    Madrid, Madrid, España Microsoft A tiempo completo

    Microsoft is a technology leader driving innovation and customer success. As a Cloud Adoption Manager for strategic customers, you will play a key role in helping businesses achieve their digital transformation goals.About the RoleThis is a high-impact position requiring strong program management skills, technical acumen, and excellent communication...

  • Strategic Program Manager

    hace 4 semanas


    Madrid, Madrid, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    Job Description: We are seeking a Strategic Program Manager to join our team at Celonis. As a key member of our VE Program Management Team, you will be responsible for crafting and driving programs across diverse organizational realms. Your journey here will equip you with essential business operator and entrepreneurial skills, as you chart a program's...


  • Madrid, Madrid, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced Senior Technical Program Manager to join our Amazon Business team, driving innovation and improving customer experience.Key ResponsibilitiesManage multiple cross-functional projects/programs simultaneously on a global scale.Work closely with engineering teams to develop innovative solutions to complex...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    **About the Role**Cisco Systems is seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth. As the primary CX point-of-contact, you will take end-to-end ownership of customer relationships, understanding their...


  • Madrid, Madrid, España Amazon A tiempo completo

    About AmazonOur primary purpose is to make our customers' lives easier. As a program/project manager intern, you will contribute to this purpose by conducting data analysis and deep dives to generate insights into system behavior, identifying performance gaps and improvement potentials for Amazon's most strategic brands. You will optimize visibility across...


  • Madrid, Madrid, España Sas A tiempo completo

    {"h1": "Senior Customer Success Manager", "p": "“At SAS, we’re seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor, you’ll build broad relationships with our customers to drive adoption and expansion of our software and solutions.”", "h2": "Key Responsibilities", "ul": ["Serve as primary post-sale point of...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    About the RoleAt Engineeringuk, we're working to deliver exceptional customer experiences through innovative solutions. Our goal is to exceed customer expectations by ensuring timely, accurate, and cost-effective order deliveries. We're striving to introduce pioneering products and services in the last-mile delivery space. Come build the future with us.We're...


  • Madrid, Madrid, España Cigna A tiempo completo

    About the Role:The Senior Operations Manager for Customer Experience will be responsible for delivering best-in-class service experiences for customers, driving high engagement in the team, and managing relationships with partners and stakeholders. This role plays a pivotal part in the strategic transformation of the operation by driving key projects that...


  • Madrid, Madrid, España Monster Energy A tiempo completo

    Monster Energy seeks a Strategic Customer Engagement Manager to lead the development and implementation of marketing strategies that drive revenue growth and brand awareness. This role will work closely with the commercial team to ensure effective execution of local programs and leverage marketing assets for maximum impact.Key responsibilities...


  • Madrid, Madrid, España Brambles A tiempo completo

    At Brambles, our Digital activity is focused on driving value for our customers by solving their challenges across supply chains.We combine CHEP's global scale with advanced digital capabilities to offer new insights that help businesses improve product quality, reduce waste, and drive better performance.The Technical Program Manager role is a senior...


  • Madrid, Madrid, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic EU SellerFlex Program Lead to join our team. As a Senior Program Manager, you will play a key role in defining and executing strategies to bridge Customer and Seller experience gaps, and scale the EU SellerFlex program.Key ResponsibilitiesOwning EU SellerFlex Topline (LT) goalOwning EU5 SF Recruitment...

  • Product Manager

    hace 4 semanas


    Madrid, Madrid, España Engineeringuk A tiempo completo

    About the Role:As a Product Manager at Engineeringuk, you will play a key role in developing and implementing strategic programs that drive business growth and innovation. Your primary focus will be on analyzing large data sets to gain customer insights and identify opportunities for improvement. You will work closely with cross-functional teams to define...

  • Product Manager

    hace 1 mes


    Madrid, Madrid, España Pearson A tiempo completo

    About the Role: We are seeking an innovative and experienced Product Manager to lead our Customer Experience Transformation Programme. This role is critical for driving customer value and solving customer problems through strategic initiatives. As a Product Manager, you will collaborate closely with UX and development teams to translate research findings...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Company OverviewNutreco is a leading global player in animal nutrition and aqua feed. Our goal is to create value for customers, society, and the company by producing high-quality products that promote health and sustainable food production.Job DescriptionWe are seeking a highly skilled Strategic Program Manager for the Iberia Region to join our team. As a...

  • Product Manager

    hace 1 mes


    Madrid, Madrid, España Pearson A tiempo completo

    About Us:Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions. We are dedicated to ensuring that our PTE (Pearson Test of English) test-takers have the best possible experience from registration through to receiving their results.We are looking for an innovative...