Strategic Program Manager for Customer Experience
hace 1 día
Company Overview
At Qlik, a Gartner Magic Quadrant Leader for 14 years in a row, we transform complex data landscapes into actionable insights, driving strategic business outcomes. Our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
About the Role
You will be responsible for coordinating and overseeing different projects and programs running in our Customer Experience & Insights Organization. The focus is on providing a delightful customer experience, requiring high cross-collaboration with other team members from Marketing, Product, Customer Success, etc.
Key Responsibilities
- Setting up the team for success by working closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.
- Planning, defining milestones, and ensuring resource availability to execute against timelines.
- Maintaining a constant communication line to Leadership on how the overall Journey projects are moving forward.
- Risk management and an agile approach towards a constantly changing environment.
What makes this role interesting?
Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives. Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization. Controlling the overall performance of the Organization and informing the management team of adjustments, providing guidance to meet the required outcomes. Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKRs & KPIs.
Impact you'll make:
- Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
- Plan, execute, and follow-up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
- Ensure and coordinate resource alignment and availability to secure a successful project delivery.
- Responsible for keeping all involved parties informed and updated, to act agile towards new priorities and ensure detailed documentation of all steps during a workstream.
We're looking for a teammate with:
5+ years in program/project management or similar fields
Estimated Salary: $85,000 - $110,000 per year
This role offers a competitive salary range based on location, experience, and qualifications. Please note that this is an estimate and may vary based on individual circumstances.
Why Qlik?
As a leading provider of data analytics solutions, Qlik offers a dynamic and challenging work environment that fosters growth, innovation, and collaboration. We are committed to helping our customers achieve their goals through actionable insights and strategic decision-making.
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