Customer Experience: Program Strategist
hace 2 días
The Role:
This position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate inter-connected projects within our organization, with an overall goal of improving the customer experience while using the product and interacting with Personio from the post-sales perspective.
- You are responsible for strategic and operational enablement related to your customer programs and / or projects of ownership, including creation of project plans; development of deadlines, budgets, and workstreams; application of change, risk, and resource management; design of process flows and components needed for program / project execution; and management of centralized communication with all operational and strategic stakeholders.
- You coordinate internal and external teams and departments to execute projects within each program.
- You work cross-functionally to implement, measure, and refine elements of your program.
- You develop the right metrics to understand the impact and success of the projects within your ownership.
- You develop regular data analysis and reporting to track progress against KPIs.
- You share your findings and analyses with CX leadership and relevant cross-functional stakeholders.
- You have a degree with a focus on Business Information / Business Administration / Program Management / Informatics or a corresponding field, ideally with a technical focus or data focus.
- You have at least 5 years of relevant data analysis and / or program management experience, ideally in the B2B / SaaS service environment.
- You are a team player but also assertive, resilient, and very motivated.
- You have high quality standards for your own work and communicate problems at an early stage.
- You demonstrate logical and analytical thinking in combination with a high degree of data quality.
- You have a very good written expression and strong communication skills in English.
- You have the ability to make complex matters accessible to different stakeholders.
About the Position
This is a full-time job based in Germany, Spain, Ireland, the Netherlands, or the UK. You will receive a competitive reward package that includes salary, benefits, and pre-IPO equity. Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years. Make an impact on the environment and society with 2 Impact Days – one for an individual project of your choice and one for a company-wide initiative. Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares. Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework. Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more. Engage in a high-impact working environment with flat hierarchies and short decision-making processes. We move fast, challenge the status quo, and support our people as they shape their careers.
At Personio, we're revolutionizing the way HR operates so that we can transform the way millions of people experience work every day. With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join us. Our mission is to help businesses create great experiences for their employees and customers alike. Join us in shaping the future of HR technology and making a real difference in people's lives.
We believe in hiring driven people who want to make an impact. So bring your best, and let's build the future of HR technology together. Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together: Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers. Deliver Exceptional Results: We dream big and move with urgency to make great things happen. Elevate One Another: We work together as trusted partners to amplify our collective impact. Care to Challenge: We care personally and challenge directly to unlock our full potential. Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
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