Strategic Account Director

hace 12 horas


Madrid, Madrid, España Workday A tiempo completo
About the Role

The Strategic Account Director is a key role that requires a unique blend of business acumen, technical expertise, and interpersonal skills. This individual will be responsible for driving revenue growth and customer success within our strategic accounts.

Key Responsibilities
  • Nurture C-level relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.
  • Champion customer success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
  • Drive strategic alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.
  • Orchestrate cross-functional collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
  • Facilitate executive engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
  • Uncover growth opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions.
  • Champion innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
  • Ensure operational excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.


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