Customer Service Expert for New Balance
hace 6 días
CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to our diverse markets.
We focus on delivering exceptional customer service, sales, and technical support solutions worldwide.
We value diversity and inclusion, welcoming individuals from all backgrounds and embracing unique perspectives.
Our accessible workplace fosters an environment where everyone can bring their whole self to work.
We're looking for extraordinary individuals to join our team, immerse themselves in the brand, and deliver top-notch service to our customers.
We prioritize **Customer First**, striving to achieve and exceed targets for high-quality consumer service.
We're **Curious** and proactive in problem-solving, with a 'can-do' attitude.
We **Achieve Together**, working collaboratively towards personal and team targets/SLAs while contributing to personnel targets.
This role involves working closely with consumers to resolve queries and provide individualized solutions via various channels.
You'll develop a deep understanding of our products and services, becoming an expert on all things New Balance.
We celebrate our company values and expect you to embody them as a brand ambassador.
RequirementsTo succeed in this role, you'll need:
- A fluent level of English with exceptional grammar and spelling skills.
- A genuine passion for delivering outstanding customer service.
- The ability to handle sensitive calls with empathy.
- Strong administrative skills with attention to detail.
- A professional outlook and proactive approach to problem-solving.
We provide a competitive salary of €11,538 gross per year, plus a night shift bonus of €1.85 gross per hour.
You'll receive 24 calendar days of paid holiday per year, plus bank holidays and an extra day in lieu.
We offer comprehensive training and development opportunities, including two weeks of office-based training.
Join us in Barcelona (La Sagrera) and enjoy our best-in-class people engagement activities, ongoing training, and employee assistance program.
Other benefits include access to LinkedIn courses, private health insurance discounts, and a referral program.
We're excited about your application
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