New Balance Customer Service Expert
hace 4 días
Company Overview
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.
We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace fosters a culture of belonging, empowering employees to bring their unique perspectives and skills.
Clients like New Balance value our commitment to innovation and quality. As part of our international team, you'll play a crucial role in sharing these values with customers globally.
Job Description
We're seeking an exceptional individual to work collaboratively with consumers, providing product information and resolving queries in a skilled and professional manner. You'll analyze customer problems and offer tailored solutions, delivering an omnichannel service via telephone, email, chat, and social media.
To succeed, you'll need a deep understanding of New Balance products and services, as well as the ability to embody our brand values.
Required Skills and Qualifications
- Fluent Dutch language skills with exceptional grammar and spelling abilities
- High level of English proficiency (written and spoken)
- Genuine passion for delivering outstanding customer service
- Ability to handle sensitive calls with empathy
- Strong administrative skills with attention to detail
- Professional outlook and proactive approach to problem-solving
Salary: €14923.07 gross per year
Benefits
- Temporary contract with 1-month probation period
- Part-time schedule (30 hours/week)
- Working days: Monday to Friday, 9:00 am to 3:00 pm
- Incentives for top performance
- End-of-contract bonus: €500 gross
- Holidays: 2 accrued per month (24 calendar days/year)
- Paid bank holidays + 1 extra day in lieu
- Hybrid schedule: 4 days/month at the office for training purposes
- Ongoing training and development opportunities
- Employee Assistance Program
- New Balance online discounts (30% off)
- Option to sign-up for discounted private health insurance
- Referral program
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