Key Account Manager

hace 2 semanas

Sant Joan Despí, Barcelona, España Ecolab A tiempo completo
Job Title: Key Account Manager

We are seeking a skilled Key Account Manager to join our Healthcare Division and oversee the relationships with our most important Dental/Non Acute distributors clients in Spain and Portugal.

Key Responsibilities:
  • Develop trust relationships with a portfolio of major clients distributors to ensure they do not turn to competition.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and company tools (SFDC...).
Requirements:
  • Bachelor's degree in Chemistry, Economics or Business Administration.
  • Knowledge of Infection Prevention in dental and/or medical settings.
  • Fluent Spanish and English.
  • Portuguese is a plus.
  • Proven experience as key account manager (3 years of experience minimum).
  • Experience in sales with dealers and providing solutions based on customer needs (managing/driving a network of distributors, implementing commercial strategies, incentive plans, designed for distributors; familiar with distributor KPIs and scope card).
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Excellent organizational skills.
  • Ability in problem-solving and negotiation.
  • Knowledge of Healthcare sector, Dental / Non acute preferred.
  • Consolidated experience in managing distributor/reseller.
  • A good strategical view on how to build a distributor network: geographical coverage, coverage by product segment, ability to identify the right partner.
  • A true charisma is required, as the KAM need to convince customers and create a positive dynamic with the customers.
  • Ready to travel, this is a field game and the area to cover is Spain and Portugal (up to 60%-80%).
  • Excellent negotiation skills, distributors are often strong negotiator.
  • Learning agility, the KAM will have to know perfectly our products and how to use them.
  • Good ability to create a strong and trustfully relationship with Ecolab Management Team.
  • Competencies in Analytics, Demand Management Planning / Business Planning (inventory management), Capacity Review, Marketing / Communication and Training.
About Ecolab Healthcare:

Discover the combined impact of cutting-edge technology, real-time information, personally delivered service and best-practice training. Ecolab Healthcare delivers infection prevention solutions to ensure healthy environments for patients and healthcare providers. We provide solutions from hand and skin hygiene to patient and operating room environmental hygiene, leading to improved outcomes, operating efficiencies and increased patient satisfaction.

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Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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