Technical Support Manager With English Language Skills

hace 1 semana

Barcelona, Barcelona, España Ptc A tiempo completo

Transform the Future of Innovation

We are seeking a highly skilled Technical Support Manager to join our global team at PTC. As a key member of our support organization, you will collaborate with support managers worldwide to provide world-class technical support to our clients.

Your Key Responsibilities:

  • Manage a team of 6-12 support engineers, focusing on their performance and career development.
  • Work closely with services and account teams to ensure all issues are handled effectively and meet sales and services goals.
  • Deliver superior-quality support services to our customers and partners, ensuring customer satisfaction.
  • Protect and grow annual recurring revenue (ARR) by providing a seamless PTC experience.

Your Skills and Knowledge:

  • Strong organizational skills.
  • Excellent communication skills.
  • Ability to establish and maintain excellent relationships across various internal and external roles.
  • Fluent in English (written/spoken) and additional languages (German, French) are a plus.

About PTC:

PTC is a global leader in the Internet of Things (IoT) and augmented reality (AR) technology. We empower companies to improve operations, create better products, and empower people in all aspects of their business. Our team is passionate and committed to innovation and work-life balance.

Why Join PTC?

We value our employees and offer a competitive salary and total compensation package. We also provide opportunities to gain an ownership stake in PTC and share in the company's successes. Our benefits package takes care of the whole you, including your health, wealth, and well-being.

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