Technical Support Specialist with German Language Skills

hace 5 días

Barcelona, Barcelona, España Servicemax A tiempo completo
About Servicemax

Servicemax is a leading provider of innovative software solutions, transforming industries through digital transformation. We empower companies to improve operations, create better products, and enhance customer experiences.

Job Title: PDM Technical Support Engineer with German

Salary: $80,000 - $110,000 per year

Job Description:

We are seeking an experienced PDM Technical Support Engineer with proficiency in German language to join our global support team. As a member of our organization, you will provide exceptional technical assistance to customers worldwide, resolving complex issues related to Product Lifecycle Management (PLM) system.

  • Deliver superior-quality support services to customers, ensuring their complete satisfaction.
  • Collaborate with support colleagues globally to provide world-class technical support.
  • Investigate thoroughly reported issues, address customer inquiries, and develop personalized guidance documents.
  • Utilize case management tools to log and track issues, ensuring timely resolutions.
Key Responsibilities:
  • Investigate and resolve complex technical issues related to PLM system.
  • Develop and publish knowledge articles for customers and employees.
  • Collaborate with cross-functional teams to identify and implement process improvements.
Requirements:

To be successful in this role, you should have:

  • A strong capacity to develop personalized customer service skills.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Demonstrated ability to solve analytical problems, maintaining effective investigation and documentation.
Benefits:

As a valued member of our team, you will enjoy:

  • A competitive salary range of $80,000 - $110,000 per year.
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative work environment.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

The ideal candidate will possess a passion for problem-solving, innovation, and delivering exceptional customer experiences. If you are a motivated individual with a desire to grow your career in a fast-paced industry, we encourage you to apply.

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