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Technical Support Specialist with German Language Skills
hace 1 mes
We are seeking a highly skilled Technical Support Advisor with German language proficiency to join our team at Toptalent. As a Technical Support Advisor, you will be responsible for providing first-level IT support to our clients via phone, email, and chat or via self-service portal. You will also be responsible for troubleshooting hardware and software issues, performing root cause analysis, and monitoring IT requests and issues in our ITSM system.
Key Responsibilities:
* Provide first-level IT support to clients via phone, email, and chat or via self-service portal
* Troubleshoot hardware and software issues
* Perform root cause analysis
* Monitor IT requests and issues in our ITSM system
Requirements:
* Proficient or bilingual level of German and advanced English
* Experience in 1st or 2nd level IT support, ideally in a large company environment
* Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
* Analytical approach to complex issues
* Experience in ITSM ticket systems (ideally in ServiceNow)
* Knowledge of processes according to ITIL V4 good to have
What We Offer:
* Excellent remuneration package based on experience, skills, and performance
* Full paid training on the company and the project you'll be working on
* Career development programs, specialized courses, and language classes
* Dynamic and creative team with a positive and friendly atmosphere
* Guidance and tools to reach your full potential
Work Schedule:
* Monday to Friday from 11 AM - 07 PM (39 hours a week)
Office Location:
* Centre of Barcelona
