Investigation Specialist with German Language Skills

hace 4 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
Job Title: Investigation Specialist with German Language Skills

About the Role: Amazon is seeking a highly skilled Investigation Specialist with German language proficiency to join our team. As an Investigation Specialist, you will be responsible for evaluating transactions and safeguarding Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

Key Responsibilities:

* Identify and minimize the risk posed by fraud patterns and trends
* Communicate with buyers, merchants, and other external and internal customers via email and telephone
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
* Take appropriate action based on established procedures and document those actions
* Participate in special projects and partner with business teams as necessary
* Achieve weekly productivity and quality standards for investigations

Requirements:

* Proficiency in both English and German with the ability to compose grammatically correct, concise, and accurate written responses
* Experience working with Microsoft Office, including Outlook, Word, and Excel
* Previous work experience in a customer service/retail environment
* Knowledge of or experience in a fraud/risk management environment
* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority
* Self-disciplined, diligent, proactive, and detail-oriented
* Excellent problem-solving skills
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

About Amazon: Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Equal Opportunities Employer: Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our accommodations page.

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