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Investigation Specialist with German Language Skills
hace 1 mes
Job Summary: Amazon is seeking a highly skilled Investigation Specialist with German language proficiency to join our team. As an Investigator, you will play a critical role in evaluating transactions and safeguarding our global customer base, profitability, and brand while maintaining a high bar of customer experience.
Key Responsibilities:
- Take appropriate action to identify and minimize the risk posed by fraud patterns and trends.
- Communicate with buyers, merchants, and other external and internal customers via email and telephone.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Participate in special projects and partner with business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
Requirements:
- Proficiency in both English and German with the ability to compose grammatically correct, concise, and accurate written responses.
- Experience working with Microsoft Office, including Outlook, Word, and Excel.
- Previous work experience in a customer service or retail environment is preferred.
About Amazon: Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.