Technical Support Specialist with German Language Skills
hace 3 días
**Job Title:** Technical Support Specialist with German Language Skills
**Job Summary:** We are seeking a highly skilled Technical Support Specialist with German language expertise to join our team at TOPTALENT. As a Technical Support Specialist, you will be responsible for providing first-level IT support to our clients via phone, mail, and chat or via self-service portal.
**Key Responsibilities:**
- Provide first-level IT support to clients via phone, mail, and chat or via self-service portal
- Support clients in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access
- Monitor IT requests and issues in the clients ITSM system, including categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with clients 2nd level service organizations and external service providers
**Requirements:**
- Proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support, ideally in a large company environment
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and in troubleshooting hardware and software
- Analytical approach to complex issues
- Experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- High customer and service orientation and high sense of responsibility
- Reliable and systematic way of working
- Willingness to learn and develop technical and soft skills
- High motivation and willingness to work in a global team
**Offer:**
- Excellent remuneration package based on experience, skills, and performance
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Work schedule: Monday to Friday from 11 AM - 07 PM (39 hours a week)
- Office in the centre of Barcelona
- Indefinido contract
**Compensation:** Gross 22,000 EUR - 22,000 EUR'+ € 2400 perf. bonus
**How to Apply:** To explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
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