Front Desk Support

hace 3 semanas


Madrid, Madrid, España Barceló Group A tiempo completo

Job Summary: We are seeking a highly skilled and experienced Front Desk Support to join our team at Barceló Group. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.



Key Responsibilities:


  • Pre-arrival and arrival documentation: Prepare and process guest documentation, including check-in and check-out procedures.
  • Reception management: Maintain a high level of cleanliness and organization in the reception area, including furniture and installations.
  • Telephone and guest communication: Handle incoming and outgoing calls, responding to guest inquiries and resolving any issues that may arise.
  • Foreign exchange: Process foreign exchange transactions for guests.
  • Coordination: Collaborate with the kitchen and restaurant teams to ensure seamless service.
  • Guest information and support: Provide accurate information and assistance to guests, responding to their needs and resolving any issues that may arise.


Requirements:


  • Education: A vocational training course in Hospitality and Tourism.
  • Experience: A minimum of 1 year of experience in a similar role.
  • Languages: Proficient in English, with a second language an asset.
  • Skills: Familiarity with office software and reservation systems is desirable.
  • Personal qualities: Adaptability, teamwork, customer orientation, communication skills, and problem-solving abilities are essential for success in this role.


Benefits:


  • Flexible and collaborative work environment: Join our team and work in a dynamic, responsible, and team-oriented environment.
  • Geographical mobility and career growth: Take advantage of our geographical mobility program and gain experience in different areas of the company.
  • Training and development: Access our comprehensive training programs and e-learning platform to enhance your skills and knowledge.
  • Corporate Responsibility: Join our commitment to social, economic, and environmental development through our Barceló Responsible program.

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