Front Desk Support
hace 3 semanas
Job Summary: We are seeking a highly skilled and experienced Front Desk Support to join our team at Barceló Group. As a key member of our reception team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Pre-arrival and arrival documentation: Prepare and process guest documentation, including check-in and check-out procedures.
- Reception management: Maintain a high level of cleanliness and organization in the reception area, including furniture and installations.
- Telephone and guest communication: Handle incoming and outgoing calls, responding to guest inquiries and resolving any issues that may arise.
- Foreign exchange: Process foreign exchange transactions for guests.
- Coordination: Collaborate with the kitchen and restaurant teams to ensure seamless service.
- Guest information and support: Provide accurate information and assistance to guests, responding to their needs and resolving any issues that may arise.
Requirements:
- Education: A vocational training course in Hospitality and Tourism.
- Experience: A minimum of 1 year of experience in a similar role.
- Languages: Proficient in English, with a second language an asset.
- Skills: Familiarity with office software and reservation systems is desirable.
- Personal qualities: Adaptability, teamwork, customer orientation, communication skills, and problem-solving abilities are essential for success in this role.
Benefits:
- Flexible and collaborative work environment: Join our team and work in a dynamic, responsible, and team-oriented environment.
- Geographical mobility and career growth: Take advantage of our geographical mobility program and gain experience in different areas of the company.
- Training and development: Access our comprehensive training programs and e-learning platform to enhance your skills and knowledge.
- Corporate Responsibility: Join our commitment to social, economic, and environmental development through our Barceló Responsible program.
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