Lead Swedish-Speaking Team in Riga, Latvia

hace 1 semana


Barcelona, Barcelona, España Nordicjobsworldwide A tiempo completo

We're seeking an experienced Team Leader to lead a dynamic team of customer support specialists in Riga, Latvia. This exciting opportunity is perfect for a Swedish-speaking professional with strong leadership skills and a passion for driving business results.

Job Overview:

Nordicjobsworldwide is looking for a highly motivated Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for leading a team of customer support specialists and working closely with the client to deliver exceptional service.

About You:

  • You have at least 3 years of experience in call center customer support or as a Team Lead
  • You possess near-native (C1) Swedish or native proficiency and solid English skills (B1+ or better)
  • You have strong computer skills, including a minimum typing speed of 30 wpm with 90% accuracy
  • You are an excellent communicator and have strong problem-solving abilities

Responsibilities:

  • Motivate and develop team members in a dynamic environment
  • Drive process performance to achieve and exceed SLA targets
  • Lead complex client engagements and identify creative business solutions
  • Deliver exceptional customer service and manage client relationships

Benefits:

  • Premium health insurance: Comprehensive coverage for you and your family
  • Development opportunities: Access to over 5,000 free courses through our DEXT training platform
  • Attractive compensation package: Based on role and experience

Why Riga?

Riga is a vibrant and affordable city with a thriving expat community. Living costs are significantly lower than in many other European cities, and we offer a relocation package to help you settle into your new life.



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