Swedish Speaking Team Leader

hace 9 horas


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

Job Overview

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Riga, Latvia is home to a dynamic call centre seeking an experienced Swedish speaking team leader. This leadership opportunity offers the chance to motivate and develop a high-performing team, drive performance improvements, and provide direct customer support in a multinational environment.

Key Responsibilities:

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  • Team Management: Foster a collaborative team environment, drive performance, and mentor team members to meet or exceed SLA deliverables.
  • Process & Performance Management: Identify areas for improvement, monitor and enhance team processes, and manage underperformance.
  • Customer Support: Provide exceptional customer service through calls, chats, and social media platforms.
  • Reporting & Compliance: Maintain accurate operational reports and ensure adherence to company and client procedures.

Requirements:

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  • Language Skills: Fluency in Swedish (C1 level) and English (B1+).
  • Technical Skills: Proficiency in MS Office, strong computer literacy, and experience with back-office activities.
  • Management & Customer Service: Proven leadership capabilities, people management experience, and strong communication skills.

What We Offer:

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A competitive salary of €2300 gross per month and the opportunity to work in a multicultural environment.

This role is ideal for someone with strong leadership skills, fluency in Swedish, and a passion for customer service.



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