Swedish Speaking Team Leader
hace 9 horas
Job Overview
">Riga, Latvia is home to a dynamic call centre seeking an experienced Swedish speaking team leader. This leadership opportunity offers the chance to motivate and develop a high-performing team, drive performance improvements, and provide direct customer support in a multinational environment.
Key Responsibilities:
- ">
- Team Management: Foster a collaborative team environment, drive performance, and mentor team members to meet or exceed SLA deliverables.
- Process & Performance Management: Identify areas for improvement, monitor and enhance team processes, and manage underperformance.
- Customer Support: Provide exceptional customer service through calls, chats, and social media platforms.
- Reporting & Compliance: Maintain accurate operational reports and ensure adherence to company and client procedures.
Requirements:
- ">
- Language Skills: Fluency in Swedish (C1 level) and English (B1+).
- Technical Skills: Proficiency in MS Office, strong computer literacy, and experience with back-office activities.
- Management & Customer Service: Proven leadership capabilities, people management experience, and strong communication skills.
What We Offer:
">A competitive salary of €2300 gross per month and the opportunity to work in a multicultural environment.
This role is ideal for someone with strong leadership skills, fluency in Swedish, and a passion for customer service.
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