Fin-Tech Support Specialist in Riga Latvia
hace 2 semanas
We're seeking a skilled German-Speaking Customer Support Agent to join our team in Riga, Latvia. As a key member of our customer support team, you'll play a vital role in delivering exceptional customer experiences.
About the RoleIn this role, you'll provide world-class support to customers, responding to their queries and resolving issues promptly. Your near-native German proficiency and excellent communication skills will be essential in this position.
Key Responsibilities:
- Provide top-notch support to customers via phone, email, and chat, using your excellent language skills to resolve issues efficiently.
- Log and resolve cases accurately in client systems, maintaining high-quality standards.
- Meet performance metrics, including response time, resolution rates, and quality standards, to ensure exceptional customer experiences.
Requirements:
- Near-native German proficiency (C1 or above) and good English skills (B1+).
- Previous experience in customer service or an outsourced environment is a plus.
- Strong multitasking skills with advanced computer literacy.
- Positive, team-oriented attitude and self-motivation.
- Competitive Salary: Approximately $35,000 per year, with bonus opportunities available.
- Permanent Contract: Stability in a long-term role, offering security and opportunities for growth.
- Relocation Support: Assistance to make your move seamless.
- Comprehensive Insurance: Covers spouse, children, and includes dental care.
- Career Growth: Opportunities to grow within a global company.
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. Apply today to take the next step in your career
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