Senior Customer Service Representative
hace 6 días
**Job Overview**
Nordicjobsworldwide is seeking an experienced and skilled Senior Customer Service Representative to join our team in Riga, Latvia. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, primarily in the FinTech industry.
**About the Role**
We are looking for a highly motivated and organized individual who is fluent in Swedish and English with excellent communication skills. You will work independently and as part of a team to resolve customer inquiries via phone, email, and chat. Your primary goal will be to provide timely and accurate resolutions while maintaining high-quality standards.
**Responsibilities**
Your key responsibilities will include:
- Handling customer queries and resolving issues in a timely manner
- Recording case resolutions in the contact center tool
- Escalating priority issues to the lead as applicable
- Working independently and collaboratively as part of a team
- Providing excellent customer satisfaction and meeting quality standards
**Requirements**
To be successful in this role, you will need:
- Advanced understanding of using computers and multitasking across systems and applications
- Excellent written communication skills in Swedish and minimum typing speed of 50 words per minute
- Clear background check with no criminal record, default payments, or unfavorable credit data
- Minimum age of 18 years old
**Estimated Salary: €25,000 - €35,000 per annum**
**Benefits**
We offer a competitive salary package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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