Senior Customer Service Representative

hace 6 días


Barcelona, Barcelona, España Nordicjobsworldwide A tiempo completo

**Job Overview**

Nordicjobsworldwide is seeking an experienced and skilled Senior Customer Service Representative to join our team in Riga, Latvia. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, primarily in the FinTech industry.

**About the Role**

We are looking for a highly motivated and organized individual who is fluent in Swedish and English with excellent communication skills. You will work independently and as part of a team to resolve customer inquiries via phone, email, and chat. Your primary goal will be to provide timely and accurate resolutions while maintaining high-quality standards.

**Responsibilities**

Your key responsibilities will include:

  • Handling customer queries and resolving issues in a timely manner
  • Recording case resolutions in the contact center tool
  • Escalating priority issues to the lead as applicable
  • Working independently and collaboratively as part of a team
  • Providing excellent customer satisfaction and meeting quality standards

**Requirements**

To be successful in this role, you will need:

  • Advanced understanding of using computers and multitasking across systems and applications
  • Excellent written communication skills in Swedish and minimum typing speed of 50 words per minute
  • Clear background check with no criminal record, default payments, or unfavorable credit data
  • Minimum age of 18 years old

**Estimated Salary: €25,000 - €35,000 per annum**

**Benefits**

We offer a competitive salary package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.



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