Customer Service and Order Management Specialist
hace 3 días
Centrient Pharmaceuticals is a leading manufacturer of essential medicines, dedicated to delivering high-quality products that improve people's lives. With a strong commitment to quality, reliability, and sustainability, the company operates globally with production facilities and sales offices in various countries.
Job Description: Customer Service and Order Management SpecialistWe are seeking a highly skilled Customer Service and Order Management Specialist to join our Commercial / Customer Service department in Barcelona. As a key member of our team, you will be responsible for managing the order management process end-to-end, acting as a single point of contact for customer-related matters, and driving the order fulfillment process.
Main Responsibilities:- Responsible for End-to-End Order Life Cycle for assigned accounts, including PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation.
- Dedicated real-time customer support via phone calls, regular catch-up meetings, face-to-face meetings, and emails.
- Responsible for meeting all KPIs related to customer segmentation.
- Coordinate with Sales, Supply Chain, and Finance teams, including Planning, WH, International Logistics, Export, Import, and Finance teams, for timely deliveries.
- Minimum High School Diploma or equivalent.
- 3+ years of experience in sales and/or call center within a business-to-business environment.
- Experience of liaising with internal distribution departments and customers/internally located internationally would be an advantage.
- Fluent in English language equivalent to upper intermediate level B.2, plus fluency in language(s) required to operate in the region.
- Strong communication skills, including active listening and clear articulation.
This estimate is based on industry standards for similar positions in the location. The actual salary may vary depending on individual qualifications and experience.
Benefits:We offer a local contract in a challenging, comprehensive operational environment with many opportunities for personal input and growth, and plenty of discussions with other professionals. The organization is flat, providing a lot of freedom and responsibility in an open, direct, and informal atmosphere.
The position involves a range of benefits, including competitive salary, generous holidays, and professional development opportunities.
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