Customer Service and Order Management Specialist

hace 3 días


Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo
About Centrient Pharmaceuticals

Centrient Pharmaceuticals is a leading manufacturer of essential medicines, dedicated to delivering high-quality products that improve people's lives. With a strong commitment to quality, reliability, and sustainability, the company operates globally with production facilities and sales offices in various countries.

Job Description: Customer Service and Order Management Specialist

We are seeking a highly skilled Customer Service and Order Management Specialist to join our Commercial / Customer Service department in Barcelona. As a key member of our team, you will be responsible for managing the order management process end-to-end, acting as a single point of contact for customer-related matters, and driving the order fulfillment process.

Main Responsibilities:
  • Responsible for End-to-End Order Life Cycle for assigned accounts, including PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation.
  • Dedicated real-time customer support via phone calls, regular catch-up meetings, face-to-face meetings, and emails.
  • Responsible for meeting all KPIs related to customer segmentation.
  • Coordinate with Sales, Supply Chain, and Finance teams, including Planning, WH, International Logistics, Export, Import, and Finance teams, for timely deliveries.
Requirements:
  • Minimum High School Diploma or equivalent.
  • 3+ years of experience in sales and/or call center within a business-to-business environment.
  • Experience of liaising with internal distribution departments and customers/internally located internationally would be an advantage.
  • Fluent in English language equivalent to upper intermediate level B.2, plus fluency in language(s) required to operate in the region.
  • Strong communication skills, including active listening and clear articulation.
Estimated Salary: €45,000 - €55,000 per year

This estimate is based on industry standards for similar positions in the location. The actual salary may vary depending on individual qualifications and experience.

Benefits:

We offer a local contract in a challenging, comprehensive operational environment with many opportunities for personal input and growth, and plenty of discussions with other professionals. The organization is flat, providing a lot of freedom and responsibility in an open, direct, and informal atmosphere.

The position involves a range of benefits, including competitive salary, generous holidays, and professional development opportunities.



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