Global Order Management Specialist
hace 4 días
Arxada Ag is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.
Competitive SalaryThe estimated salary for this role is around $70,000 - $90,000 per year, depending on location and experience.
About the RoleWe are seeking an experienced Customer Service Administrator to join our team. As a key member of our order fulfillment team, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers.
- Accurate and timely processing of orders received through various channels
- Managing the entire order fulfillment cycle, from sales order entry to customer satisfaction
- Ensuring accurate and on-time invoicing for all orders
- Coordinating order processing, delivery, and dispatch with freight forwarders
- Serving as a liaison between customers and sales teams
- Collaborating with cross-functional teams to resolve issues related to orders
- Optimizing delivery performance and managing backorders
To be successful in this role, you will need:
- Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels
- Strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making
- Excellent communication, interpersonal, and problem-solving skills
- Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backorders
- Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus
- Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing
- Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)
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