Customer Service Representative

hace 1 semana


Barcelona, Barcelona, España Agilent A tiempo completo

At Agilent, we're committed to advancing the quality of life by providing innovative solutions for life sciences, diagnostics, and applied markets. As a Customer Service Representative, you'll play a vital role in ensuring seamless order fulfillment for our customers across Europe.

About the Role

We're seeking a proactive and motivated individual to join our UK-based Customer Operations Center. As a key member of our team, you'll be responsible for managing assigned orders, providing exceptional customer service, and resolving issues throughout the quote-to-cash cycle.

  • Booking and managing orders in accordance with Order Acceptance Policies and Service Level Agreement
  • Daily follow-up with Logistics to ensure timely delivery and escalate overdue orders or missing parts
  • Handling customer calls through IVR within established SLAs, guaranteeing compliance with Order acceptance policy and updating business/audit control reports
  • Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries, and revenue maximization

You'll have the opportunity to work closely with internal and external customers, account managers, sales agents, factory/logistic centers, and country contact centers to deliver information and resolve queries.

About You

To succeed in this role, you'll require:

  • Excellent spoken and written English skills (another European language is highly appreciated)
  • Strong customer focus and customer-centric mindset
  • Strong interpersonal and communication skills
  • Cross-function/team collaboration skills – ability to work in a team
  • Ability to multi-task, prioritize, and manage time effectively

We offer a competitive compensation package, including a salary range of $45,000 - $65,000 per annum, depending on location and experience. Additionally, you'll enjoy core global benefits, as well as local perks such as health insurance, life/death insurance, internal and external training opportunities, lunch vouchers, 24 days of vacation plus bank holidays, and gym funding.



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