Order Fulfillment and Support Team Lead
hace 3 semanas
The successful candidate will be responsible for:
- Customer Service Leadership: Leading the customer service teams within the assigned region and ensuring fast and reliable order fulfillment.
- Order-to-Cash Process Management: Managing the order-to-cash process, including PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation.
- Team Performance Management: Managing team performance, training, and workload.
- Problem Solving and Escalation: Resolving escalated customer issues and implementing solutions.
- Goal Setting and Achievement: Motivating the customer service team to meet goal.
- Reporting and Analysis: Creating reports for the director of customer services and analyzing team performance.
- Objectives and Reviews: Setting objectives and conducting team member's annual reviews.
Estimated salary: €55,000 - €65,000 per annum.
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