Order Fulfillment and Support Team Lead

hace 3 semanas


Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completo
Responsibilities

The successful candidate will be responsible for:

  • Customer Service Leadership: Leading the customer service teams within the assigned region and ensuring fast and reliable order fulfillment.
  • Order-to-Cash Process Management: Managing the order-to-cash process, including PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation.
  • Team Performance Management: Managing team performance, training, and workload.
  • Problem Solving and Escalation: Resolving escalated customer issues and implementing solutions.
  • Goal Setting and Achievement: Motivating the customer service team to meet goal.
  • Reporting and Analysis: Creating reports for the director of customer services and analyzing team performance.
  • Objectives and Reviews: Setting objectives and conducting team member's annual reviews.

Estimated salary: €55,000 - €65,000 per annum.



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