Customer Service Lead for Regional Order Fulfillment
hace 5 días
At Centrient Pharmaceuticals, we are a leading manufacturer of essential and life-saving medicines. Our commitment to Quality, Reliability, and Sustainability drives our over 2200 employees worldwide. As a major player in the fight against antimicrobial resistance, we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States, and Mexico.
The Commercial / Customer Service department at our Barcelona office is seeking an experienced Regional Customer Service Agent Team Lead. This hands-on team leader will oversee the customer service teams within their assigned region, ensuring fast and reliable order fulfillment. Alongside providing exceptional customer service, they will manage a team of representatives to ensure seamless coverage and support.
- End-to-End Order Life Cycle: Manage the entire order process from PFI to dispatch, ensuring timely and accurate fulfillment for assigned accounts.
- Team Leadership: Oversee day-to-day operations, lead daily meetings, and collaborate with internal teams to resolve escalated customer issues.
- Performance Management: Motivate and develop the customer service team to meet goals, set objectives, and conduct annual reviews.
- Continuous Improvement: Identify areas for improvement, propose solutions, and participate in projects to enhance operational and sales efficiency.
- Cross-Functional Collaboration: Work closely with Sales, Franchise, Logistics, and Operations teams to improve information flow and the order process.
To succeed in this role, you should have excellent leadership skills, a strong understanding of customer service principles, and the ability to work collaboratively in a dynamic environment. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.
Estimated Salary: €60,000 - €80,000 per annum, depending on experience and qualifications.
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