Customer Service Order Coordinator

hace 1 semana


Barcelona, Barcelona, España Arxada Ag A tiempo completo

**About Arxada Ag**

Arxada Ag is a global specialty chemicals business committed to solving the world's toughest preservation challenges through better science. With over a century of innovation, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people while extending the life of vital infrastructure.

We are making significant strategic investments to decrease our environmental footprint and help customers adapt to long-term environmental and social change. As a leading player in the industry, we strive to reduce our ecological footprint and contribute to a more sustainable future.

**Job Summary**

We are seeking an experienced Customer Service Order Coordinator to join our team. The successful candidate will be responsible for processing orders received through various channels, coordinating order processing, invoicing, and delivery while fostering strong relationships with customers.

**Key Responsibilities:**

  • Accurate and timely processing of orders received through various channels;
  • Managing the entire order fulfillment cycle, from sales order entry to customer satisfaction;
  • Ensuring accurate and on-time invoicing for all orders;
  • Coordinating order processing, delivery, and dispatch with freight forwarders;
  • Serving as a liaison between customers and sales teams;
  • Collaborating with cross-functional teams to resolve issues related to orders;
  • Optimizing delivery performance and managing backorders;
  • Ensuring compliance with financial policies and procedures, participating in continuous improvement activities;

**Requirements & Qualifications:**

  • Exceptional attention to detail to ensure accurate and timely processing of orders;
  • Strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making;
  • Excellent communication, interpersonal, and problem-solving skills;
  • Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery;
  • Advanced Excel Skills: advanced formula creation, pivot table creation and manipulation, and data analysis and visualization using Excel;
  • Experience with VBA programming for automating tasks and creating macros is a plus;
  • Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing;
  • Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP);

**Benefits Package:** We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

The estimated salary for this position is $65,000 - $80,000 per year, depending on location and experience. Arxada Ag is an equal opportunity employer.



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