Digital Experience Manager

hace 2 días


Madrid, Madrid, España Jti A tiempo completo

About JTI

JTI is a dynamic and innovative company that celebrates diversity and promotes a culture of inclusivity. With over 46,000 employees from around the world, we are committed to building unique success stories and fostering a work environment where everyone truly belongs.

We are proud to say that 83% of our employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best.

Our Mission

BTS M&S provides market-leading digital experiences and innovative capabilities to help JTI engage with our consumers and customers in a frictionless and cost-effective manner to enable Vision 2030.

This role is part of the Digital Market Success team, which has as a mission to support markets to fully leverage the new digital ecosystem of technologies we are putting in place to support RRP growth, as well as feeding into the global M&S product owners to continuously optimize and build new digital technology solutions to help drive the growth of RRP in markets.

The Role

The BTS M&S Ecosystem Optimization Manager will be responsible for ensuring that our integrated Consumer & Customer Ecosystem delivers all digital capabilities needed by the markets to successfully launch, activate and grow our RRP portfolio.

Main Responsibilities:

  • Be a trusted business partner for the markets, understanding their challenges, educating on how to best leverage technology and bringing new opportunities to be considered through user-centric design thinking approach.
  • Provide input to Global M&S product owners and BTS Consumers and Customers Ecosystem platform owners to continuously enhance existing technology solutions, add new solutions and provide input to achieve a fully integrated Consumer and Customer ecosystem.
  • Be accountable for the end-to-end project management of 'DES Flows' from idea to execution, ensuring that our technology solutions deliver a market-leading user experience to all users (consumers, retailers, employees), from pilot to integration with business objectives to help scale all RRP markets.
  • Contribute to actively share digital best practices and key learnings across markets.
  • Provide tracking and report the progress of initiatives to various stakeholders across global and markets.

Requirements

To be successful in this role, you will need a University Degree in Computer or Technical Science, plus additional business education. Alternatively, a Degree in Business Administration, plus strong IT background would be suitable.

Compensation Package

The salary range for this position is between €60,000 and €80,000 per annum, depending on experience and qualifications. This figure includes a basic salary, performance-related bonuses, and benefits such as health insurance and pension plan.



  • Madrid, Madrid, España Sagan A tiempo completo

    About SaganSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading...


  • Madrid, Madrid, España Feverup A tiempo completo

    Fever is a global live-entertainment discovery tech platform with a mission to democratize access to culture and entertainment.We are seeking a highly skilled Digital Content Creator to join our team in Madrid, Spain.About the RoleAs a Digital Content Creator, you will be responsible for creating high-quality and engaging content for our social media...


  • Madrid, Madrid, España Abb A tiempo completo

    At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This role reports to IS Consumer Journey &...


  • Madrid, Madrid, España Fever España A tiempo completo

    About Fever EspañaWe're a leading global live-entertainment discovery tech platform, dedicated to democratizing access to culture and entertainment.SalaryThe estimated salary for this role is approximately €55,000 - €70,000 per year, depending on experience and qualifications.Job DescriptionWe're seeking a talented Crm Specialist to join our team. As a...


  • Madrid, Madrid, España Bluequo A tiempo completo

    Bluequo is a pioneering alliance of Marketing & Communications solutions, fusing innovative research and cutting-edge technology with strategy, creativity, and performance to craft impactful solutions, messages, and experiences that resonate. We are the first global ecosystem of indie agencies offering best-in-class, data-driven creative solutions for...


  • Madrid, Madrid, España Social Element A tiempo completo

    **Company Overview**Social Element is a leading global and independent full-service social media agency on a mission to make social better for everyone. We believe that strong, genuine connections with a brand's audience create a true sense of community and spark engagement through meaningful interactions.We are looking to build our current talent pool for...


  • Madrid, Madrid, España Remote People A tiempo completo

    Horizons is seeking a highly skilled Digital Customer Experience Manager to join their international team. This role is based in Manila and involves working with an Austrian-based FinTech company focused on Big Data and Pattern Recognition.About the RoleThis is a full-time opportunity with a permanent contract. The successful candidate will be based in...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    At AB Tasty, we're shaping the future of digital experiences. As a Digital Experience Specialist, you'll be part of our Professional Services team, working closely with our Senior Technical Support Manager to ensure our clients receive top-notch support.About the RoleWe're seeking an experienced and versatile professional to join our team. You'll investigate...


  • Madrid, Madrid, España Np Digital A tiempo completo

    About Our CompanyNP Digital is a Global Award-Winning Performance Marketing Agency. We deliver leading-edge experiences centered around paid and organic search, social, content, retargeting, performance display, feed management, and conversion rate optimization.About the OpportunityIn this role, you will handle the day-to-day management of SEO accounts as...


  • Madrid, Madrid, España Grupo Digital A tiempo completo

    Company Overview: Grupo Digital is a group of technology companies with diverse areas, including development, systems, automation engineering, and consulting.Salary: €38,000 - €44,000 per annum, based on experienceJob Description:We are seeking an Incident Manager Team Lead to join our team. As a key member, you will be responsible for leading a team and...


  • Madrid, Madrid, España Nexthink A tiempo completo

    Company OverviewNexthink is a leading software company that specializes in digital employee experience management. As the first solution to allow IT teams to progress from reactive problem solving to proactive optimization, Nexthink enables its customers to provide better digital experiences to their employees.Dual headquartered in Lausanne, Switzerland and...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    Unlock Your Potential in a Fast-Growing CompanyAt AB Tasty, we're pushing the boundaries of AI-powered experience optimization solutions, empowering brands to create seamless customer experiences. As our Partner Sales Manager, you'll drive revenue growth through our partner and alliance ecosystem in France.About the Role:Build and maintain strong...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    Company Overview:AB Tasty is a pioneering AI-powered experience optimization platform empowering global brands to create seamless customer experiences. Our unified platform integrates web and API-based solutions, enabling companies to align digital, e-commerce, and product teams on revenue goals.About the Role:We are seeking an experienced Customer Success...


  • Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completo

    About Prime Video TrustPrime Video is a fast-paced growth business available in over 240 countries and territories worldwide. We offer customers a vast collection of TV shows and movies with the ease of finding what they love to watch in one place.Job DescriptionWe are seeking an exceptional Training Specialist for Prime Video Trust & Safety to deliver...


  • Madrid, Madrid, España Endeavor A tiempo completo

    About EndeavorEndeavor, a leader in Continuous Product Design, empowers organizations to prioritize customer needs and drive business growth. Our platform provides a structured approach to understanding the digital customer journey, enabling businesses to recognize customer needs and quantify financial impact.About the RoleWe are seeking an experienced...


  • Madrid, Madrid, España Capgemini A tiempo completo

    About the RoleThe Digital Experience Expert will play a pivotal role in ensuring seamless digital experiences for employees across the organization. This expert will be responsible for managing and optimizing Digital Experience Monitoring (DEM) tools, such as SysTrack, to identify trends, potential issues, and opportunities for improvement.Key...


  • Madrid, Madrid, España Capgemini A tiempo completo

    At Capgemini, we're a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Our purpose is to unleash human energy through technology for an inclusive and sustainable future. We're a responsible and diverse organization of 300 000 team members in nearly 50 countries, with a strong 50-year...


  • Madrid, Madrid, España Capgemini A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Digital Experience Optimization Specialist to join our team at Capgemini. As a key member of the Experience Management Office (XMO), you will be responsible for expert-level management and optimization of digital experience monitoring tools such as SysTrack.Key ResponsibilitiesCollect and analyze...


  • Madrid, Madrid, España Iqvia A tiempo completo

    **Job Overview**The Digital Experience Strategist will be a subject matter expert in user research and human-centered design. Focusing on the end-user experience of IQVIA Connected Devices products and services, your work will directly contribute to developing intuitive digital health research tools. You will collect and analyze data to evaluate end-user...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    About AB TastyAB Tasty is a leading provider of AI-powered experience optimization solutions. Our platform empowers brands to create seamless experiences for their customers across websites and apps. We offer integrated, web-based solutions that align digital, e-commerce, and product teams on revenue goals.Our customer roster includes world-leading brands...