Digital Experience Specialist

hace 1 día


Madrid, Madrid, España Ab Tasty A tiempo completo

Company Overview:

AB Tasty is a pioneering AI-powered experience optimization platform empowering global brands to create seamless customer experiences. Our unified platform integrates web and API-based solutions, enabling companies to align digital, e-commerce, and product teams on revenue goals.

About the Role:

We are seeking an experienced Customer Success Manager for our FR team in Paris. As a key member of our team, you will be responsible for delivering exceptional client experiences through expert guidance, support, and strategic partnerships.

Your Key Objectives:

- Build strong relationships with clients to understand their business needs and goals
- Collaborate with cross-functional teams to develop tailored solutions and strategies
- Provide operational training and methodological support to clients
- Analyze data to identify areas for optimization and propose innovative solutions
- Foster loyalty and maximize portfolio expansion while minimizing churn and contraction

Requirements:

- 1st experience in SaaS or e-commerce business, project management, or customer relationship management
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious, and rigorous
- Excellent verbal and written communication skills in French and English
- Interest in technology and digital ecosystems

What We Offer:

- Huge impact: contribute to the success of our publicly accessible SaaS platform used by all our clients
- No micromanaging: take ownership of your effort and tasks as a trusted team member
- International reach: work with a wildly international team and audience
- Continuous education: grow and develop your skills within our company culture

The estimated salary for this role is €60,000 - €80,000 per year, depending on experience, qualifications, and location. We offer a permanent full-time contract, smooth remote work policy (up to 3 days a week), and competitive benefits package.



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