Digital Experience Specialist
hace 1 día
Company Overview:
AB Tasty is a pioneering AI-powered experience optimization platform empowering global brands to create seamless customer experiences. Our unified platform integrates web and API-based solutions, enabling companies to align digital, e-commerce, and product teams on revenue goals.
About the Role:
We are seeking an experienced Customer Success Manager for our FR team in Paris. As a key member of our team, you will be responsible for delivering exceptional client experiences through expert guidance, support, and strategic partnerships.
Your Key Objectives:
- Build strong relationships with clients to understand their business needs and goals
- Collaborate with cross-functional teams to develop tailored solutions and strategies
- Provide operational training and methodological support to clients
- Analyze data to identify areas for optimization and propose innovative solutions
- Foster loyalty and maximize portfolio expansion while minimizing churn and contraction
Requirements:
- 1st experience in SaaS or e-commerce business, project management, or customer relationship management
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious, and rigorous
- Excellent verbal and written communication skills in French and English
- Interest in technology and digital ecosystems
What We Offer:
- Huge impact: contribute to the success of our publicly accessible SaaS platform used by all our clients
- No micromanaging: take ownership of your effort and tasks as a trusted team member
- International reach: work with a wildly international team and audience
- Continuous education: grow and develop your skills within our company culture
The estimated salary for this role is €60,000 - €80,000 per year, depending on experience, qualifications, and location. We offer a permanent full-time contract, smooth remote work policy (up to 3 days a week), and competitive benefits package.
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