Digital Experience Optimization Specialist
hace 4 días
About Us
">AB Tasty is a leading provider of AI-powered experience optimization solutions, empowering brands to create seamless customer experiences. Our platform offers a unified approach to personalization, experimentation, recommendations, and search.
">Role Overview
">We are seeking a skilled Digital Experience Optimization Specialist to join our FR Customer Success team. As a key member of the team, you will be responsible for onboarding, guiding, and advising clients on the best ways to leverage AB Tasty's solutions. Your primary objective will be to help our customers achieve their conversion rate optimization (CRO) goals while maximizing product adoption.
">Key Responsibilities
">- Manage client portfolios and build strong relationships with existing clients
- Analyze data to identify new areas for optimization and implement effective solutions
- Be proactive in making clients successful and expand portfolio growth while minimizing churn and contraction
- Undertake operational and methodological training to support clients in implementing tests and personalization campaigns
- Increase product adoption and participate in platform evolution by sharing clients' feedback, needs, and pain points with product teams
Requirements
">To succeed in this role, you will need:
">- A proactive, communicative, and organized mindset
- Excellent verbal and written communication skills in English and French
- 1st experience in SaaS or e-commerce business, project management, or customer relationship management (internship, apprenticeship)
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious, and rigorous
- Interest in technology and digital ecosystems
What We Offer
">As a valued member of our team, you can expect:
">- Huge impact: directly contributing to the success of the company through your work on the publicly accessible SaaS platform
- No micromanaging: autonomy to take ownership of your tasks and responsibilities
- International reach: working with a global audience and diverse team
- Continuous education: opportunities for learning and growth from professional and non-professional topics
- Unique career opportunity: fast-paced environment that fosters career advancement
- Lots of fun: social events, team games, drinks, yoga classes, and parties
- Time for yourself: a Retreat Day after one year to reflect on your career expectations
Salary Range
">The estimated salary for this role is €55,000 - €65,000 per annum, depending on experience and qualifications. This figure may vary based on individual circumstances.
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