Senior Digital Experience Optimization Specialist

hace 2 semanas


Madrid, Madrid, España Capgemini A tiempo completo
Job Description

We are seeking a highly skilled Senior Digital Experience Optimization Specialist to join our team at Capgemini. As a key member of the Experience Management Office (XMO), you will be responsible for expert-level management and optimization of digital experience monitoring tools such as SysTrack.

Key Responsibilities
  • Collect and analyze performance data to identify trends and potential issues affecting user experience.
  • Configure and fine-tune DEM tools like SysTrack to capture relevant data on user interactions, system performance, and digital environment health.
  • Continuously monitor digital experiences across the organization, analyzing data to detect patterns, identify potential issues, and evaluate the performance of IT services from the end-user perspective.
  • Develop detailed reports and dashboards that provide insights into digital experience metrics such as system responsiveness, application performance, and user behavior, and present these findings to the XMO Experience Manager and other stakeholders.
Requirements
  • In-depth knowledge of the SysTrack suite, including SysTrack Workspace Analytics, SysTrack Cloud, and related components.
  • Adhering to security best practices in the administration of SysTrack to ensure the confidentiality and integrity of monitoring data.
  • Working collaboratively with other IT teams to integrate SysTrack with other systems and tools.
  • Advanced proficiency in PowerShell scripting and automation frameworks.
What We Offer

We offer a competitive salary of $120,000 per annum, plus benefits and opportunities for career growth and development. If you have a passion for optimizing digital experiences and delivering exceptional results, we encourage you to apply for this exciting opportunity.



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