Experience Optimization Specialist
hace 3 semanas
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands to build better digital experiences. Integrated into a single platform, our solution provides companies with a unified approach to creating seamless experiences for customers. We align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
We have 12 offices across the globe: North America, Europe, Asia Pacific. Within the Professional Services department, working with a Senior Technical Support Manager, you will participate in client inquiry investigation and ticket board management that has only one goal: to ensure a fast, thorough and efficient solution to any issues that might occur in our tool.
You'll be responsible for investigating the incoming client team inquiries, determining cause and solutions, or assigning a developer to fix the issue.
- Investigate and follow up on tickets through JIRA
- Review and clarify ticket details, requesting missing information if needed
- Identify the cause, prioritize issues, and handle priorities in time-sensitive situations
- Perform data analysis and suggest solutions
- Assign tickets to developers for technical patches
- Collaborate with Client Success, Technical Support, Developers, and QA teams
- Improve existing documentation
- Provide feedback to the product team to improve AB Tasty products
What You Will Bring
- A technical background and a desire to move into a more versatile role, or a business background with a strong interest and skills in technology
- A strong interest in software development and data management
- The ability to read and understand code (HTML/CSS/JavaScript)
- Strong problem-solving and organizational skills, the ability to multi-task and think outside the box to identify and solve problems
- An excellent communicator, fluent in English, and have a working knowledge of French
We are a fast-growing company that's making waves in the tech industry. Our company language is English, and we care about your productivity, not tracking every minute you're on site. We offer a huge impact, no micromanaging, an international reach, continuous education, a unique career opportunity, lots of fun, remote working, flexible schedule, and time for yourself. Our salary range is estimated at $90,000 - $120,000 per year, depending on location and experience.
-
Digital Experience Optimization Specialist
hace 2 semanas
Madrid, Madrid, España Ab Tasty A tiempo completoCompany Overview: AB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to create seamless customer experiences on their websites and apps. Our platform provides companies with a unified approach to optimizing and innovating digital experiences.Salary: €60,000 - €80,000 per annum, depending on experience.Job...
-
Digital Experience Optimization Specialist
hace 1 mes
Madrid, Madrid, España Ab Tasty A tiempo completoAbout Us">AB Tasty is a leading provider of AI-powered experience optimization solutions, empowering brands to create seamless customer experiences. Our platform offers a unified approach to personalization, experimentation, recommendations, and search.">Role Overview">We are seeking a skilled Digital Experience Optimization Specialist to join our FR...
-
Digital Experience Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Ab Tasty A tiempo completoAs a leading global company in AI-powered experience optimization solutions, AB Tasty empowers brands to build better experiences on their websites and apps. Our integrated platform provides companies with a unified approach to creating seamless customer experiences. Brands use our platform to align digital, e-commerce, and product teams on revenue goals by...
-
Senior Digital Experience Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Capgemini A tiempo completoJob DescriptionWe are seeking a highly skilled Senior Digital Experience Optimization Specialist to join our team at Capgemini. As a key member of the Experience Management Office (XMO), you will be responsible for expert-level management and optimization of digital experience monitoring tools such as SysTrack.Key ResponsibilitiesCollect and analyze...
-
Data Optimization Specialist
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoAs part of Amazon's Last Mile Execution Analytics organization, the ideal candidate will work closely with research scientists, machine learning experts, and economists to design and run experiments, create analyses, and find new ways to improve last mile analytics. This role requires strong skills in optimization modeling, Python coding, data collection,...
-
Revenue Operations Coordinator
hace 4 semanas
Madrid, Madrid, España Ab Tasty A tiempo completoAs a global leader in AI-powered experience optimization solutions, AB Tasty empowers brands to build better experiences on their websites and apps. Our unified platform offers web and API-based solutions that provide companies with a seamless approach to creating customer experiences. Brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland...
-
Digital Experience Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Ab Tasty A tiempo completoAbout AB TastyAB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to build better experiences on their websites and apps. Our platform offers personalized, experimental, and recommendation-based solutions that help companies align digital, e-commerce, and product teams on revenue goals.
-
Digital Marketing Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Amazon A tiempo completoDigital Marketing Optimization SpecialistWe are looking for a highly skilled Digital Marketing Optimization Specialist to join our EU Engagement Tech team at Amazon.In this role, you will be responsible for architecting, designing, and building large-scale digital marketing optimization systems that power Amazon websites.The ideal candidate will have a...
-
Senior Onsite Search Optimization Specialist
hace 3 semanas
Madrid, Madrid, España Axiom Software Solutions A tiempo completoAxiom Software Solutions seeks an experienced Senior Onsite Search Optimization Specialist to join its team. This is a senior role requiring 10+ years of experience in onsite search optimization.The ideal candidate will have a proven track record of creating robust on-site search strategies for digital direct business, owning on-site search regionally and...
-
Supply Chain Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Amazon A tiempo completoCompany Overview: Amazon EU SARL (Spain Branch) is a leading e-commerce company that requires a highly skilled Supply Chain Optimization Specialist to join its team. This role is based in our EU HQ in Luxembourg and London.Salary: The estimated salary for this position is €80,000 - €110,000 per annum, depending on experience. Job Description: As a Supply...
-
E Commerce Optimization Specialist
hace 3 semanas
Madrid, Madrid, España The Legends Agency A tiempo completoJob Title: E Commerce Optimization SpecialistLocation: Remote/UK-BasedOverviewWe are seeking an experienced E Commerce Optimization Specialist to manage and optimize our UK Amazon store. The ideal candidate will bring 3-5 years of Amazon account management experience, preferably in a reseller environment, with comprehensive knowledge of listing management,...
-
Operations Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Sagan A tiempo completoJob Title: Operations Optimization SpecialistAt Sagan, we are seeking a proactive and detail-oriented Operations Optimization Specialist to play a pivotal role in building and enhancing our back-office operations.We offer a competitive salary range of $65,000 - $80,000 per annum, commensurate with experience, to contribute to the growth and success of our...
-
Senior Optimization Specialist, EU Transportation Network
hace 3 semanas
Madrid, Madrid, España Amazon A tiempo completoJob Title: Senior Optimization Specialist, EU Transportation Network About the RoleWe are seeking a highly skilled Senior Optimization Specialist to join our Research Science Team at Amazon Transportation Services (ATS) in Luxembourg. As a key member of our team, you will be responsible for designing and implementing algorithmic solutions to optimize...
-
Fleet Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Sagan A tiempo completoAbout SaganWe are a dynamic organization seeking an experienced Fleet Optimization Specialist to join our team. The successful candidate will be responsible for managing and optimizing the operations of our vehicle fleet.
-
Enterprise Performance Optimization Specialist
hace 3 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completo**About Us**Empresa Reconocida, one of the world's leading airline groups and owner of some of the biggest brands in the sky, is seeking a highly skilled Enterprise Performance Optimization Specialist to join its team. This role will be based in our state-of-the-art facility, where you will work closely with our experienced professionals to drive sustainable...
-
Workflow Optimization Specialist
hace 3 semanas
Madrid, Madrid, España Sagan A tiempo completoAbout the RoleThe Operations Manager/Workflow Specialist is a key position at our client, a forward-thinking organization dedicated to optimizing operational workflows and ensuring seamless system integration for businesses across various industries.ResponsibilitiesCollaborate with clients to assess operational needs and goalsEvaluate and enhance existing...
-
Industrial Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Dassault Systèmes A tiempo completo**About Dassault Systèmes**Dassault Systèmes, the 3DEXPERIENCE Company, empowers businesses and individuals to create virtual universes that drive sustainable innovation. Our 3DEXPERIENCE platform harnesses the power of world-leading 3D software applications to revolutionize product design, production, and support.With its online architecture, the...
-
Supply Chain Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completoHitachi Energy is a global technology leader, advancing a sustainable energy future for all. Our mission is to serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain.We are seeking a Supply Chain Optimization Specialist to join our team in Madrid, Spain. As a specialist in supply...
-
Data Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Amazon A tiempo completoUnlock the Potential of Amazon's EU Transportation NetworkAbout Us:Amazon Transportation Services (ATS) is a global science and technology team dedicated to developing cutting-edge optimization models for Amazon's middle mile network. We own the entire lifecycle of tech products from idea to production-use, deploying our tools worldwide.Job Description:We...
-
Transportation Optimization Specialist
hace 4 semanas
Madrid, Madrid, España Amazon A tiempo completoCompany Overview">At Amazon, we are committed to providing the best possible experience for our customers. Our Global Transportation Services (GTS) team plays a critical role in ensuring that products reach customers quickly and efficiently.">Job Description">We are seeking a talented Transportation Optimization Specialist to join our team. As a key member...