Digital Experience Optimization Specialist

hace 3 días


Madrid, Madrid, España Ab Tasty A tiempo completo

Company Overview: AB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to create seamless customer experiences on their websites and apps. Our platform provides companies with a unified approach to optimizing and innovating digital experiences.

Salary: €60,000 - €80,000 per annum, depending on experience.

Job Description

  • We are seeking a highly motivated Digital Experience Optimization Specialist to join our Customer Success team in Paris. As a key member of the team, you will be responsible for helping clients achieve their CRO goals while maximizing product adoption.
  • You will analyze client data to identify new areas for optimization and provide proactive support to make our clients successful.

Key Objectives:

  • Help clients achieve their CRO goals.
  • Maximize product adoption.

Responsibilities:

  • Client Management: Be responsible for the management of a customer portfolio, building loyalty by creating excellent relationships with existing customers.
  • Customer Education: Undertake operational and methodological training to support clients in implementing tests and personalization campaigns.
  • Product Adoption and Evolution: Increase product adoption and participate in the platform evolution with product teams, sharing clients' feedback, needs, and pain points.

Required Skills and Qualifications

  • A proactive, communicative, and organized mindset.
  • Excellent verbal and written communication skills in French and English.
  • 1st experience in SaaS or e-commerce business, in project management or customer relationship management (internship, apprenticeship).
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious, and rigorous.
  • Interest in technology and digital ecosystems.

Benefits

  • Huge impact on the company's success.
  • No micromanaging; be the owner of your effort.
  • International reach; work with a wildly international audience.
  • Continuous education opportunities.


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