Digital Experience Optimization Specialist

hace 3 semanas

Madrid, Madrid, España Ab Tasty A tiempo completo

As a leading global company in AI-powered experience optimization solutions, AB Tasty empowers brands to build better experiences on their websites and apps. Our integrated platform provides companies with a unified approach to creating seamless customer experiences. Brands use our platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

About the Role

We are looking for a motivated and enthusiastic Digital Experience Optimization Specialist to join our team. In this role, you will be the first level of support for our sales and cross-functional teams as Finance, Legal, Product, Customer Success, Marketing, Channel Alliances while managing the deal desk. You will report directly to our Revenue Operations Director.

This is an exciting opportunity to learn, grow, and make a significant impact in a rapidly expanding profession. As a key member of our team, you will contribute to the success of a leading global company in experience optimization.

Key Responsibilities
  • F irst-Level Support: Be the go-to person for sales and cross-functional teams, providing prompt and efficient support for their Salesforce / Revenue tools-related queries and issues.
  • Deal Desk Management: Play a crucial role in managing the deal desk, including the management of deal approval processes and support on quoting, ensuring smooth operations.
  • Salesforce Administration: Assist in maintaining and updating the Salesforce environment, ensuring data accuracy and system integrity.
  • User Training: Conduct engaging training sessions to enhance the Salesforce skills of sales and cross-functional teams, helping them to use the platform effectively.
  • Reporting and Analytics: Create and share reports with sales and cross-functional teams, providing valuable insights into performance metrics.
  • Process Improvement: Identify areas for process improvement within the Salesforce environment and implement changes to enhance efficiency and user experience.
  • Documentation: Maintain up-to-date documentation of Salesforce and business processes, guidelines, and best practices.
Requirements

To succeed in this role, you should have:

  • Education: minimum Bachelor's degree in Business Administration, Information Systems, or a related field.
  • Experience: first experience in a RevOps department with Salesforce, in a SaaS environment is a plus.
  • Skills: Proficiency in Salesforce or business tools administration, strong problem-solving and analytical skills, excellent communication and interpersonal skills, ability to work collaboratively in a team environment, detail-oriented with a focus on accuracy and quality.
  • Language: Fluency in English and French.
What We Offer

We offer:

  • Impactful Role: Directly contribute to the success of a leading global company in experience optimization.
  • Professional Growth: Take advantage of numerous opportunities for learning and career development.
  • Mentorship: Work alongside experienced professionals who are eager to support your growth and help you succeed.
  • Work-Life Balance: Enjoy a flexible work environment with the option to work remotely up to 3 days a week.
  • Global Team: Join a diverse, international team and collaborate with colleagues from around the world.
  • Company Culture: Be part of a fun and dynamic company culture with regular team events, activities, and a strong emphasis on work-life balance.
  • Time for yourself: After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us.

The estimated salary for this position is approximately €45,000 - €55,000 per year, depending on experience and qualifications. Located in Paris, France, this role offers a unique opportunity to grow and develop your skills in a fast-paced and innovative environment.

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