Digital Experience Monitoring Expert
hace 7 horas
At Capgemini, we're a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Our purpose is to unleash human energy through technology for an inclusive and sustainable future. We're a responsible and diverse organization of 300 000 team members in nearly 50 countries, with a strong 50-year heritage and deep industry expertise.
The role involves configuring maintaining and utilizing DEM tools like SysTrack to gather comprehensive data on the performance of digital work environments, identifying issues that impact user experience, and providing actionable insights to improve overall productivity and satisfaction.
- Collect and analyze performance data to identify trends and potential issues
- Configuring and fine-tuning DEM tools like SysTrack to capture relevant data on user interactions system performance and digital environment health
- Continuously monitoring digital experiences across the organization, analyzing data to detect patterns, identify potential issues, and evaluate the performance of IT services from the end-user perspective
- Developing detailed reports and dashboards that provide insights into digital experience metrics such as system responsiveness application performance and user behavior, presenting these findings to the XMO Experience Manager and other stakeholders
- In-depth knowledge of the SysTrack suite including SysTrack Workspace Analytics SysTrack Cloud and related components
- Adhering to security best practices in the administration of SysTrack to ensure the confidentiality and integrity of monitoring data
- Working collaboratively with other IT teams to integrate SysTrack with other systems and tools
- Advanced proficiency in PowerShell scripting and automation frameworks
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