Digital Experience Monitoring Automation Specialist
hace 3 semanas
Buscamos un especialista en automatización de monitoreo de experiencias digitales para Capgemini.
A continuación, encontrarás la descripción del puesto:
Descripción del puesto
El Digital Experience Monitoring (DEM) Tool Subject Matter Expert (SME) en la Oficina de Gestión de Experiencia (XMO) es responsable del manejo y optimización experta de herramientas DEM, como SysTrack, para monitorear y mejorar las experiencias digitales de los empleados. Este rol implica configurar, mantener y utilizar estas herramientas para recopilar datos completos sobre el rendimiento de los entornos de trabajo digitales, identificar problemas que impactan la experiencia del usuario y proporcionar insigths accionables para mejorar la productividad y satisfacción generales.
Actividades principales
- Coger y analizar datos de rendimiento para identificar tendencias y posibles problemas
- Configurar y afinar herramientas DEM como SysTrack para capturar datos relevantes sobre interacciones de usuarios, rendimiento del sistema y salud del entorno digital.
- Monitorear continuamente las experiencias digitales en toda la organización, analizar datos para detectar patrones, identificar problemas potenciales y evaluar el rendimiento de servicios IT desde la perspectiva del usuario final.
- Desarrollar informes detallados y tableros de mando que brinden insigths sobre métricas de experiencia digital, como respuesta del sistema, rendimiento de aplicaciones y comportamiento del usuario, y presentar estos hallazgos al XMO Experience Manager y otros partes interesadas
- Ayudar a los miembros del equipo XMO a entender los datos procedentes de herramientas DEM y su relación con otros conjuntos de datos
- Aprender constantemente y ser adaptable a tecnologías emergentes.
Requisitos
Conocimientos profundos del conjunto de herramientas SysTrack, incluido SysTrack Workspace Analytics, SysTrack Cloud y componentes relacionados.
Adherirse a prácticas de seguridad óptimas en la administración de SysTrack para garantizar la confidencialidad e integridad de datos de monitoreo.
Trabajar colaborativamente con otros equipos de TI para integrar SysTrack con otras sistemas y herramientas.
Competencia avanzada en scripting con PowerShell y marcos de automatización.
Utilizar herramientas de automacación y marcos para diseñar, implementar y gestionar flujos de trabajo automatizados a lo largo de la infraestructura IT.
Mejorar tareas repetitivas, garantizando cohesión, fiabilidad y escalabilidad a través de la automatización.
Dirigir esfuerzos para identificar, evaluar y implementar oportunidades de automacación dentro de la organización.
Habilidades de documentación sólidas para registrar configuraciones, procedimientos y resoluciones de problemas
Competencia en la administración de servidores Windows y/o sistemas de escritorio.
Habilidades sólidas en SQL para la gestión de bases de datos y análisis de datos.
Capacidad demostrada en diseño de soluciones y arquitectura.
Habilidades excepcionales en resolución de problemas y depuración.
Comunicación efectiva y colaboración dentro de equipos funcionales cruzados.
Salario estimado: 45.000€/año
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