Digital Experience Monitoring Automation Specialist

hace 3 semanas


Madrid, Madrid, España buscojobs España A tiempo completo

Buscamos un especialista en automatización de monitoreo de experiencias digitales para Capgemini.



A continuación, encontrarás la descripción del puesto:



Descripción del puesto

El Digital Experience Monitoring (DEM) Tool Subject Matter Expert (SME) en la Oficina de Gestión de Experiencia (XMO) es responsable del manejo y optimización experta de herramientas DEM, como SysTrack, para monitorear y mejorar las experiencias digitales de los empleados. Este rol implica configurar, mantener y utilizar estas herramientas para recopilar datos completos sobre el rendimiento de los entornos de trabajo digitales, identificar problemas que impactan la experiencia del usuario y proporcionar insigths accionables para mejorar la productividad y satisfacción generales.



Actividades principales


  • Coger y analizar datos de rendimiento para identificar tendencias y posibles problemas

  • Configurar y afinar herramientas DEM como SysTrack para capturar datos relevantes sobre interacciones de usuarios, rendimiento del sistema y salud del entorno digital.

  • Monitorear continuamente las experiencias digitales en toda la organización, analizar datos para detectar patrones, identificar problemas potenciales y evaluar el rendimiento de servicios IT desde la perspectiva del usuario final.

  • Desarrollar informes detallados y tableros de mando que brinden insigths sobre métricas de experiencia digital, como respuesta del sistema, rendimiento de aplicaciones y comportamiento del usuario, y presentar estos hallazgos al XMO Experience Manager y otros partes interesadas

  • Ayudar a los miembros del equipo XMO a entender los datos procedentes de herramientas DEM y su relación con otros conjuntos de datos

  • Aprender constantemente y ser adaptable a tecnologías emergentes.



Requisitos

Conocimientos profundos del conjunto de herramientas SysTrack, incluido SysTrack Workspace Analytics, SysTrack Cloud y componentes relacionados.



Adherirse a prácticas de seguridad óptimas en la administración de SysTrack para garantizar la confidencialidad e integridad de datos de monitoreo.



Trabajar colaborativamente con otros equipos de TI para integrar SysTrack con otras sistemas y herramientas.



Competencia avanzada en scripting con PowerShell y marcos de automatización.



Utilizar herramientas de automacación y marcos para diseñar, implementar y gestionar flujos de trabajo automatizados a lo largo de la infraestructura IT.



Mejorar tareas repetitivas, garantizando cohesión, fiabilidad y escalabilidad a través de la automatización.



Dirigir esfuerzos para identificar, evaluar y implementar oportunidades de automacación dentro de la organización.



Habilidades de documentación sólidas para registrar configuraciones, procedimientos y resoluciones de problemas



Competencia en la administración de servidores Windows y/o sistemas de escritorio.



Habilidades sólidas en SQL para la gestión de bases de datos y análisis de datos.



Capacidad demostrada en diseño de soluciones y arquitectura.



Habilidades excepcionales en resolución de problemas y depuración.



Comunicación efectiva y colaboración dentro de equipos funcionales cruzados.



Salario estimado: 45.000€/año



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