Digital Experience Expert

hace 1 mes


Madrid, Madrid, España Capgemini A tiempo completo

About the Role

The Digital Experience Expert will play a pivotal role in ensuring seamless digital experiences for employees across the organization. This expert will be responsible for managing and optimizing Digital Experience Monitoring (DEM) tools, such as SysTrack, to identify trends, potential issues, and opportunities for improvement.

Key Responsibilities

* Collect and analyze performance data to identify areas of improvement and potential issues
* Configure and fine-tune DEM tools to capture relevant data on user interactions, system performance, and digital environment health
* Continuously monitor digital experiences, analyzing data to detect patterns, identify potential issues, and evaluate IT service performance from an end-user perspective
* Develop detailed reports and dashboards that provide actionable insights into digital experience metrics, such as system responsiveness, application performance, and user behavior
* Collaborate with other teams to integrate DEM tools with other systems and ensure security best practices are followed

Requirements

* In-depth knowledge of the SysTrack suite, including SysTrack Workspace Analytics, SysTrack Cloud, and related components
* Advanced proficiency in PowerShell scripting and automation frameworks
* Ability to work collaboratively with cross-functional teams to drive process improvements and automation

Benefits and Opportunities

This role offers a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Capgemini is a global leader in partnering with companies to transform and manage their business through technology. As a Digital Experience Expert, you will have the opportunity to work with cutting-edge technologies and contribute to delivering exceptional digital experiences for clients worldwide.



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