Digital Community Experience Manager
hace 2 días
**Company Overview**
Social Element is a leading global and independent full-service social media agency on a mission to make social better for everyone. We believe that strong, genuine connections with a brand's audience create a true sense of community and spark engagement through meaningful interactions.
We are looking to build our current talent pool for future work with a leading automotive client and a well-recognized financial powerhouse. As a Digital Community Experience Manager, you will be an essential part of our team, connecting with the brand's audiences for the Spanish markets.
**Job Description**
As a Digital Community Experience Manager, you will be responsible for cultivating strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. You will actively monitor social media channels, ensuring that every comment and piece of content shared reflects positively and authentically on the brand.
You will engage across multiple platforms like TikTok, Instagram, Facebook, and YouTube, keeping the conversations vibrant and engaging. You will be at the frontline of managing and growing an enthusiastic online community, moderating to ensure a welcoming and judgment-free zone where consumers feel safe and respected.
**Required Skills and Qualifications**
To succeed in this role, you will need:
- Excellent Spanish language knowledge, with superb writing skills;
- Advanced English language skills, as you will be working with a variety of teams and people;
- Background experience in engagement, social customer care, and/or community management;
- Social Media knowledge, with experience in using platforms like Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube;
- A confidence with digital technology, using tools like Sprinklr, Social Sprout, and internal tech tools;
**Benefits**
We offer a competitive salary of $45,000 per year, plus benefits and opportunities for growth and development. We operate a BYOD policy, which means you will need to meet specific IT requirements to carry out this work.
**Others**
The hiring process will include an online assessment, a behavioural interview with one of our Talent Team Members, and a review of your personal/professional experience in relation to this work. If you are interested in being part of our team at Social Element, please upload your CV/resume and a cover letter (or a link to your cover letter video) explaining why you would be a great fit for this role.
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